Remote Assistance - Live Messenger 8.5

When attempting to set up a Remote Assistance session to help resolve a
problem for a friend, I get the message "Remote Assistance Connection could
not be established because DNS name could not be resolved."

I am behind a wireless router (but Ethernet connected), & UPnP is enabled.

Any suggestions as to what I should do to resolve this?
--
BrianC

Greetings Brian,

The error message is a generic "couldn't connect" message, don't bother reading into exactly
what it's saying re: DNS.

If you're trying to assist them (aka connecting to them) it won't matter if you have UPnP --
there's no reverse connecting or anything like that. They'll need either a direct
connection, NAT with UPnP and any software firewalls disengaged.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"BrianC" <BrianC@discussions.microsoft.com> wrote in message
news:9B3DEC67-A17B-4F31-83C2-950D20EFA200@microsoft.com...
> When attempting to set up a Remote Assistance session to help resolve a
> problem for a friend, I get the message "Remote Assistance Connection could
> not be established because DNS name could not be resolved."
>
> I am behind a wireless router (but Ethernet connected), & UPnP is enabled.
>
> Any suggestions as to what I should do to resolve this?
> --
> BrianC