M-Audio Firewire 1814 and Windows XP

Hi, I'm wondering if anyone out there knows of any acknowledged problems
between Windows XP SP2 and SP3 and M-Audio's flagship Firewire 1814 (external
soundcard). The bottom line is the card was working beautifully for 3 months
then suddenly I'm getting disconnects - so much so that I now have a $500
piece of kit that I can't use. I can install the driver, click on the M-Audio
Control panel to adjust my settings, then I play an MP3 via WMP. It could be
OK for 5 minutes or sometimes even up to a couple of hours, then it will
disconnect. Here's what I've tried so far:

Disabling my onboard soundcard
Disabling the 1394 net adapter
Trying all the M-Audio drivers available
Checked that Windows Audio is started, which it has
Updated all relevant audio drivers i.e. Realtek AC '97

I have spent around 50 hours of effort on this, (and have received very
little assistance from M-Audio) so much so that I'm now seriously considering
investing in a Mac, just so that I can get back to making some music. I have
tested the device on a friend's Macbook and it works, so I know the problem
is with Windows. Here is my system spec:

Mainboard : Gigabyte GA-7VAX
Chipset : VIA KT400 (VT8377)
Processor : AMD Athlon XP @ 2000 MHz
Physical Memory : 1024 MB (2 x 512 DDR-SDRAM )
Video Card : NVIDIA GeForce FX 5500
Network Card : Realtek Semiconductor RT8139 (A/B/C/810x/813x/C+) Fast
Ethernet Adapter
Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 3
DirectX : Version 9.0c (July 2008)
Firewire card: ADS Pyro 1394 DV


When I look in the device manager, the firewire card appears under IEEE 1394
Bus host controllers and under Network adapters. It doesm't appear at all
under Sound, video and game controllers


Any advice gratefully appreciated. Also, if anyone knows of an external
firewire card (other than M-Audio) that actually works with Windows XP,
again, I'd like to know.

Thanks,
Kierano

"Kierano" <Kierano@discussions.microsoft.com> wrote in message
news:8E13E604-BA57-4E98-9AB7-2973BA1103C8@microsoft.com...
> Hi, I'm wondering if anyone out there knows of any acknowledged problems
> between Windows XP SP2 and SP3 and M-Audio's flagship Firewire 1814
> (external
> soundcard). The bottom line is the card was working beautifully for 3
> months
> then suddenly I'm getting disconnects - so much so that I now have a $500
> piece of kit that I can't use. I can install the driver, click on the
> M-Audio
> Control panel to adjust my settings, then I play an MP3 via WMP. It could
> be
> OK for 5 minutes or sometimes even up to a couple of hours, then it will
> disconnect. Here's what I've tried so far:
>
> Disabling my onboard soundcard
> Disabling the 1394 net adapter
> Trying all the M-Audio drivers available
> Checked that Windows Audio is started, which it has
> Updated all relevant audio drivers i.e. Realtek AC '97
>
> I have spent around 50 hours of effort on this, (and have received very
> little assistance from M-Audio) so much so that I'm now seriously
> considering
> investing in a Mac, just so that I can get back to making some music. I
> have
> tested the device on a friend's Macbook and it works, so I know the
> problem
> is with Windows. Here is my system spec:
>
> Mainboard : Gigabyte GA-7VAX
> Chipset : VIA KT400 (VT8377)
> Processor : AMD Athlon XP @ 2000 MHz
> Physical Memory : 1024 MB (2 x 512 DDR-SDRAM )
> Video Card : NVIDIA GeForce FX 5500
> Network Card : Realtek Semiconductor RT8139 (A/B/C/810x/813x/C+) Fast
> Ethernet Adapter
> Operating System : Microsoft Windows XP Professional 5.01.2600 Service
> Pack 3
> DirectX : Version 9.0c (July 2008)
> Firewire card: ADS Pyro 1394 DV
>
>
> When I look in the device manager, the firewire card appears under IEEE
> 1394
> Bus host controllers and under Network adapters. It doesm't appear at all
> under Sound, video and game controllers
>
>
> Any advice gratefully appreciated. Also, if anyone knows of an external
> firewire card (other than M-Audio) that actually works with Windows XP,
> again, I'd like to know.
>
> Thanks,
> Kierano
>

1) Run your antivirus

2) Un-install then re-install your Firewire drivers. On boot-up :

3) Disable your on-board sound in the BIOS. You can't run on and off board
sound cards at the same time => conflict.

4) One point 3 is done, un-install, reboot, then re-install your outboard
sound card with the latest XP drivers.

Cheers,
Jerry