Update KB951748 causes no connect to internet, anyone have this?

Update KB951748 after installed and reboot can't access Internet anymore.
Internet works afte update uninstall. Anyone experience this?

The problem could be with Zone Alarm if you use that. There is a lot of
discussion on ZoneAlarm web site. Uninstall this in add remove programs as a
temporary fix.

PCMentor wrote:

> Update KB951748 after installed and reboot can't access Internet anymore.
> Internet works afte update uninstall. Anyone experience this?

This is a known issue with Zone Alarm and the KB951748 update. Workaround
until Zone Alarm gets their act together with a fix:

1. Uninstall KB951748 - not a great idea
2. Lower Zone Alarm's protection to Medium - not even a good idea
3. Uninstall Zone Alarm and use something better. The built-in Windows
Firewall is adequate for most people.

I think #3 is the best solution, but that's up to you. For further help, go
to Zone Alarm's user forums for support with their software.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Malke wrote:

> PCMentor wrote:
>
>> Update KB951748 after installed and reboot can't access Internet anymore.
>> Internet works afte update uninstall. Anyone experience this?
>
> This is a known issue with Zone Alarm and the KB951748 update.

Update:

Here's a workaround from one of the users ("Oldsod") on the ZA forums:

*****
If the windows update changed the usual needed files for
networking/internet, then the ZA will not see the changes and continue to
use the previously known files and ignore the newer files. Even though the
file names and locations are still the same from before, now the file size
and checksums no longer match.

To solve this, just reset the ZA database and the ZA will be "fresh" as when
it was first installed:

# Boot your computer into the Safe Mode
# Navigate to the c:\windows\internet logs folder
# Delete the backup.rdb, iamdb.rdb, *.ldb and the tvDebug files in the
folder
# Clean the Recycle Bin
# Reboot into the normal mode
# ZA will be just like new with no previous settings or data

Once this is finished, reboot back into the normal mode and in the new
network found windows, set the new network to Trusted.
Then do this to ensure the ZA is setup properly:

Make sure your DNS and DHCP server IP's are in your Firewall's Trusted zone.
Finding DNS and DCHP servers, etc

1. Go to Run and type in command and hit 'ok', and in the command then type
in ipconfig /all then press the enter key. In the returned data list will
be a line DNS and DHCP Servers with the IP address(s) listed out to the
side. Make sure there is a space between the ipconfig and the /all, and the
font is the same (no capitals).
2. In ZA on your machine on the Firewall, open the Zones tab, click Add and
then select IP Address. Make sure the Zone is set to Trusted. Add the DNS
IP(s) .
3. Click OK and Apply. Then do the same for the DHCP server.
4. The localhost (127.0.0.1) must be listed as Trusted.
5. The Generic Host Process (svchost.exe) as seen in the Zone Alarm's
Program's list must have server rights for the Trusted Zone.
Plus it must have both Trusted and Internet Access.
*****

Or you could uninstall Zone Alarm and use something better since ZA has
gotten quite bloated and invasive over the years, regularly causing issues.
The Windows Firewall built into XP and Vista is adequate for most people.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Malke, thanks for the effort to reproduce this here. However, it does not
work for all users. There is more detailed conversation going on at
http://forums.zonealarm.org/zonelabs...ssage.id=18667

All in all, a major snafu from MS to not let firewall makers in on the plan.
SOME paranoid people might wonder about MS's efforts to takeover the
firewall market ....


> Here's a workaround from one of the users ("Oldsod") on the ZA forums:
>
> *****
> If the windows update changed the usual needed files for
> networking/internet, then the ZA will not see the changes and continue to
> use the previously known files and ignore the newer files. Even though the
> file names and locations are still the same from before, now the file size
> and checksums no longer match.
>
> To solve this, just reset the ZA database and the ZA will be "fresh" as when
> it was first installed:
>
> # Boot your computer into the Safe Mode
> # Navigate to the c:\windows\internet logs folder
> # Delete the backup.rdb, iamdb.rdb, *.ldb and the tvDebug files in the
> folder
> # Clean the Recycle Bin
> # Reboot into the normal mode
> # ZA will be just like new with no previous settings or data
>
> Once this is finished, reboot back into the normal mode and in the new
> network found windows, set the new network to Trusted.
> Then do this to ensure the ZA is setup properly:
>
> Make sure your DNS and DHCP server IP's are in your Firewall's Trusted zone.
> Finding DNS and DCHP servers, etc
>
> 1. Go to Run and type in command and hit 'ok', and in the command then type
> in ipconfig /all then press the enter key. In the returned data list will
> be a line DNS and DHCP Servers with the IP address(s) listed out to the
> side. Make sure there is a space between the ipconfig and the /all, and the
> font is the same (no capitals).
> 2. In ZA on your machine on the Firewall, open the Zones tab, click Add and
> then select IP Address. Make sure the Zone is set to Trusted. Add the DNS
> IP(s) .
> 3. Click OK and Apply. Then do the same for the DHCP server.
> 4. The localhost (127.0.0.1) must be listed as Trusted.
> 5. The Generic Host Process (svchost.exe) as seen in the Zone Alarm's
> Program's list must have server rights for the Trusted Zone.
> Plus it must have both Trusted and Internet Access.
> *****
>
> Or you could uninstall Zone Alarm and use something better since ZA has
> gotten quite bloated and invasive over the years, regularly causing issues.
> The Windows Firewall built into XP and Vista is adequate for most people.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>
>

http://download.zonealarm.com/bin/fr...cessIssue.html


"PCMentor" wrote:

> Update KB951748 after installed and reboot can't access Internet anymore.
> Internet works afte update uninstall. Anyone experience this?

pzxdld wrote:

> Malke, thanks for the effort to reproduce this here. However, it does not
> work for all users. There is more detailed conversation going on at
>
http://forums.zonealarm.org/zonelabs...ssage.id=18667
>
> All in all, a major snafu from MS to not let firewall makers in on the
> plan.
> SOME paranoid people might wonder about MS's efforts to takeover the
> firewall market ....

Thanks for the additional information. Actually, I put the blame squarely on
Zone Alarm. This is a program which has gotten progressively more bloated
and invasive over the years. While I used it on Windows machines for a long
time, I haven't recommended it in many years. It has caused too many
issues.

YMMV.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Which is one of the reasons I got rid of it and installed Online Armor and
had no problems with the update whereas my husbands machine still running ZA
Pro did have the problem.

--
Joan Archer
http://www.freewebs.com/crossstitcher
http://lachsoft.com/photogallery

"Malke" <malke@invalid.invalid> wrote in message
news:#d1ncHf4IHA.4352@TK2MSFTNGP05.phx.gbl...
> pzxdld wrote:
>
> Thanks for the additional information. Actually, I put the blame squarely
> on
> Zone Alarm. This is a program which has gotten progressively more bloated
> and invasive over the years. While I used it on Windows machines for a
> long
> time, I haven't recommended it in many years. It has caused too many
> issues.
>
> YMMV.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>

Workaround to Sudden Loss of Internet Access Problem
http://download.zonealarm.com/bin/fr...cessIssue.html


--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Malke" <malke@invalid.invalid> wrote in message news:%23d1ncHf4IHA.4352@TK2MSFTNGP05.phx.gbl...
> pzxdld wrote:
>
>> Malke, thanks for the effort to reproduce this here. However, it does not
>> work for all users. There is more detailed conversation going on at
>>
> http://forums.zonealarm.org/zonelabs...ssage.id=18667
>>
>> All in all, a major snafu from MS to not let firewall makers in on the
>> plan.
>> SOME paranoid people might wonder about MS's efforts to takeover the
>> firewall market ....
>
> Thanks for the additional information. Actually, I put the blame squarely on
> Zone Alarm. This is a program which has gotten progressively more bloated
> and invasive over the years. While I used it on Windows machines for a long
> time, I haven't recommended it in many years. It has caused too many
> issues.
>
> YMMV.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>

Tried that but still had problems so just got rid of Zone Alarm on his
machine and activated the Windows one for now.

--
Joan Archer
http://www.freewebs.com/crossstitcher
http://lachsoft.com/photogallery

"Peter Foldes" <okf22@hotmail.com> wrote in message
news:eL1o8Lr4IHA.1192@TK2MSFTNGP05.phx.gbl...
> Workaround to Sudden Loss of Internet Access Problem
> http://download.zonealarm.com/bin/fr...cessIssue.html
>
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Malke" <malke@invalid.invalid> wrote in message
> news:%23d1ncHf4IHA.4352@TK2MSFTNGP05.phx.gbl...
>> pzxdld wrote:
>>
>>> Malke, thanks for the effort to reproduce this here. However, it does
>>> not
>>> work for all users. There is more detailed conversation going on at
>>>
>> http://forums.zonealarm.org/zonelabs...ssage.id=18667
>>>
>>> All in all, a major snafu from MS to not let firewall makers in on the
>>> plan.
>>> SOME paranoid people might wonder about MS's efforts to takeover the
>>> firewall market ....
>>
>> Thanks for the additional information. Actually, I put the blame squarely
>> on
>> Zone Alarm. This is a program which has gotten progressively more bloated
>> and invasive over the years. While I used it on Windows machines for a
>> long
>> time, I haven't recommended it in many years. It has caused too many
>> issues.
>>
>> YMMV.
>>
>> Malke
>> --
>> MS-MVP
>> Elephant Boy Computers - Don't Panic!
>> FAQ - http://www.elephantboycomputers.com/#FAQ
>>