Scanner Problem

have just installed my old scanner (Snapscan 1212u) on to a friends
computer and I get a message A Communication Problem Occurred. Open log file
to find out more. Can anyone tell me where I find the log file. I havent got
the original installation cd so I downloaded the drivers from the Agfa driver
site.This scanner is connected to the USB port of the computer via a USB
cable
Any help I would be greatful for Thank you
--

--
B J G

Does the Scanner show up in Device Manager?? If yes, and there's a
yellow mark next to it then you have to reinstall
the software and drivers for it. First, uninstall the scanner
software from Add/Remove Programs in Control Panel.
Restart and reinstall the software. Do not connect the scanner until
the software install tells you to do so. I would do this
anyway to give you a fresh start.
"MRRIGGA" <MRRIGGA@discussions.microsoft.com> wrote in message
news:CF68387A-7E44-4009-9B45-618F7E0EAFB3@microsoft.com...
> have just installed my old scanner (Snapscan 1212u) on to a friends
> computer and I get a message A Communication Problem Occurred. Open log
> file
> to find out more. Can anyone tell me where I find the log file. I havent
> got
> the original installation cd so I downloaded the drivers from the Agfa
> driver
> site.This scanner is connected to the USB port of the computer via a USB
> cable
> Any help I would be greatful for Thank you
> --
>
> --
> B J G

Hi Rich
Yes have tried reinstall several times always get the message. A
Communication Problem Occurred. Open log file. Problem 2 is I cant find log
file tried in programs folder (Agfa)


--
B J G


"Rich Barry" wrote:

> Does the Scanner show up in Device Manager?? If yes, and there's a
> yellow mark next to it then you have to reinstall
> the software and drivers for it. First, uninstall the scanner
> software from Add/Remove Programs in Control Panel.
> Restart and reinstall the software. Do not connect the scanner until
> the software install tells you to do so. I would do this
> anyway to give you a fresh start.
> "MRRIGGA" <MRRIGGA@discussions.microsoft.com> wrote in message
> news:CF68387A-7E44-4009-9B45-618F7E0EAFB3@microsoft.com...
> > have just installed my old scanner (Snapscan 1212u) on to a friends
> > computer and I get a message A Communication Problem Occurred. Open log
> > file
> > to find out more. Can anyone tell me where I find the log file. I havent
> > got
> > the original installation cd so I downloaded the drivers from the Agfa
> > driver
> > site.This scanner is connected to the USB port of the computer via a USB
> > cable
> > Any help I would be greatful for Thank you
> > --
> >
> > --
> > B J G
>
>
>