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Problems with windows update

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  #1 (permalink)  
Old 06-16-2008, 02:54 PM
zooK
 
Posts: n/a
Problems with windows update
Hi

I have a list of updates that download but fail to install - no error code
is given. They appear to be updates that appear to already be installed
correctly in the update history. The problem started following a system
restore to a pre sp3 time.
Any help would be much appreciated. Thanks


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  #2 (permalink)  
Old 06-16-2008, 03:13 PM
Shenan Stanley
 
Posts: n/a
Re: Problems with windows update
zooK wrote:
> I have a list of updates that download but fail to install - no
> error code is given. They appear to be updates that appear to
> already be installed correctly in the update history. The problem
> started following a system restore to a pre sp3 time.
> Any help would be much appreciated.


A short search likely would have come up with the following answer to your
issue...

http://support.microsoft.com/kb/943144
Try method 1 and try to update*.
If fails - try method 2 and try to update*.

*try to update:
- Visit http://windowsupdate.microsoft.com/
- If it asks you to install anything before you see a selection of "Custom"
or "Express" - do so.
- Once you see the "Custom" or "Express" selection, choose "Custom".
- Scan for updates.
- When it lists what it finds - install the critical ones.**
- You are generally safe doing the Optional Software Updates. I suggest
avoiding the Optional Hardware Updates completely.

** If it suggests SP3 - do not do that at this point. Choose to look for
"Other" updates.

Now - after you have your updates done (other than SP3) - you may want to
check the other software vendors for updates to their software and hardware
vendors for updates to the drivers for your hardware and reconsider
installing SP3. If so - I have some things you will want to look over
first...

A place to get FREE support for SP3 installation issues *from Microsoft*...
http://support.microsoft.com/oas/def...3&gprid=522131

Windows XP Service Pack 3 - ISO-9660 CD Image File
http://www.microsoft.com/downloads/d...DisplayLang=en

Windows XP Service Pack 3 Network Installation Package for IT Professionals
and Developers
http://www.microsoft.com/downloads/d...displaylang=en

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Release Notes for Windows XP Service Pack 3
http://download.microsoft.com/downlo...1/relnotes.htm

Key things to note:

Internet Explorer:
"If you have installed Windows Internet Explorer® 7 or a beta version of
Internet Explorer 8, and then install Windows XP SP3, you cannot uninstall
Internet Explorer. To avoid this, ensure Internet Explorer 7 or a beta
version of Internet Explorer 8 is not installed before installing Windows XP
SP3. If you have already encountered this issue, uninstall Windows XP SP3,
uninstall Internet Explorer, and then reinstall Windows XP SP3."

Windows XP Media Center Edition 2002:
"If you install Windows XP SP3 on a computer running Windows XP Media Center
Edition 2002 with SP1, Windows XP Media Center Edition may malfunction. To
avoid this, install Windows XP SP2 before you install Windows XP SP3. If
this issue has already occurred, uninstall Windows XP SP3, install Windows
XP SP2, and then reinstall Windows XP SP3."

It seems some people are unable to get further updates after installing
SP3... Seems some have experienced a symptom similar to doing a repair
installation on Windows XP - and the same fix seems to work for them for
that...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144

Some people experience an "endless reboot" issue...

From PA Bear [MS MVP]:
Workarounds:

http://msinfluentials.com/blogs/jesp...ng-xp-sp3.aspx
[NB: The above has been updated many times and now includes "a small tool
that will detect the IntelPPM problem and mitigate it before installing
[WinXP SP3]."

1. Boot into Safe Mode and rename INTELPMM.SYS to INTELPMM.OLD.
2. After booting into Safe Mode:
Start --> Run --> (copy/paste)
sc config intelppm start= disabled
--> OK --> Reboot into normal (Windows) mode.

Other references include:
.. http://aumha.net/viewtopic.php?p=187790#p187790
..
http://msinfluentials.com/blogs/jesp...ng-xp-sp3.aspx
.. http://www.theregister.co.uk/2008/05...boots_crashes/
..
http://www.computerworld.com/action/...leId=9084 418
.. You receive a "Stop 0x0000007E" error message after you upgrade to Windows
XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer
(Revised 06 May-08)
http://support.microsoft.com/kb/888372

Some people have gotten an "Access Denied" message when trying to install
SP3... Method 3 of this article:
http://support.microsoft.com/kb/949377

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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  #3 (permalink)  
Old 06-16-2008, 04:25 PM
zooK
 
Posts: n/a
Re: Problems with windows update
Fantastic, that sorted it.
Thanks!

"Shenan Stanley" wrote:

> zooK wrote:
> > I have a list of updates that download but fail to install - no
> > error code is given. They appear to be updates that appear to
> > already be installed correctly in the update history. The problem
> > started following a system restore to a pre sp3 time.
> > Any help would be much appreciated.

>
> A short search likely would have come up with the following answer to your
> issue...
>
> http://support.microsoft.com/kb/943144
> Try method 1 and try to update*.
> If fails - try method 2 and try to update*.
>
> *try to update:
> - Visit http://windowsupdate.microsoft.com/
> - If it asks you to install anything before you see a selection of "Custom"
> or "Express" - do so.
> - Once you see the "Custom" or "Express" selection, choose "Custom".
> - Scan for updates.
> - When it lists what it finds - install the critical ones.**
> - You are generally safe doing the Optional Software Updates. I suggest
> avoiding the Optional Hardware Updates completely.
>
> ** If it suggests SP3 - do not do that at this point. Choose to look for
> "Other" updates.
>
> Now - after you have your updates done (other than SP3) - you may want to
> check the other software vendors for updates to their software and hardware
> vendors for updates to the drivers for your hardware and reconsider
> installing SP3. If so - I have some things you will want to look over
> first...
>
> A place to get FREE support for SP3 installation issues *from Microsoft*...
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> Windows XP Service Pack 3 - ISO-9660 CD Image File
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> Windows XP Service Pack 3 Network Installation Package for IT Professionals
> and Developers
> http://www.microsoft.com/downloads/d...displaylang=en
>
> WinXP SP3 - Read all prerequisites for a successful installation
> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>
> Steps to take before you install Windows XP Service Pack 3
> http://support.microsoft.com/kb/950717
>
> Release Notes for Windows XP Service Pack 3
> http://download.microsoft.com/downlo...1/relnotes.htm
>
> Key things to note:
>
> Internet Explorer:
> "If you have installed Windows Internet Explorer® 7 or a beta version of
> Internet Explorer 8, and then install Windows XP SP3, you cannot uninstall
> Internet Explorer. To avoid this, ensure Internet Explorer 7 or a beta
> version of Internet Explorer 8 is not installed before installing Windows XP
> SP3. If you have already encountered this issue, uninstall Windows XP SP3,
> uninstall Internet Explorer, and then reinstall Windows XP SP3."
>
> Windows XP Media Center Edition 2002:
> "If you install Windows XP SP3 on a computer running Windows XP Media Center
> Edition 2002 with SP1, Windows XP Media Center Edition may malfunction. To
> avoid this, install Windows XP SP2 before you install Windows XP SP3. If
> this issue has already occurred, uninstall Windows XP SP3, install Windows
> XP SP2, and then reinstall Windows XP SP3."
>
> It seems some people are unable to get further updates after installing
> SP3... Seems some have experienced a symptom similar to doing a repair
> installation on Windows XP - and the same fix seems to work for them for
> that...
>
> Updates are not installed successfully from Windows Update, from Microsoft
> Update, or by using Automatic Updates after you repair a Windows XP
> installation
> http://support.microsoft.com/kb/943144
>
> Some people experience an "endless reboot" issue...
>
> From PA Bear [MS MVP]:
> Workarounds:
>
> http://msinfluentials.com/blogs/jesp...ng-xp-sp3.aspx
> [NB: The above has been updated many times and now includes "a small tool
> that will detect the IntelPPM problem and mitigate it before installing
> [WinXP SP3]."
>
> 1. Boot into Safe Mode and rename INTELPMM.SYS to INTELPMM.OLD.
> 2. After booting into Safe Mode:
> Start --> Run --> (copy/paste)
> sc config intelppm start= disabled
> --> OK --> Reboot into normal (Windows) mode.
>
> Other references include:
> .. http://aumha.net/viewtopic.php?p=187790#p187790
> ..
> http://msinfluentials.com/blogs/jesp...ng-xp-sp3.aspx
> .. http://www.theregister.co.uk/2008/05...boots_crashes/
> ..
> http://www.computerworld.com/action/...leId=9084 418
> .. You receive a "Stop 0x0000007E" error message after you upgrade to Windows
> XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer
> (Revised 06 May-08)
> http://support.microsoft.com/kb/888372
>
> Some people have gotten an "Access Denied" message when trying to install
> SP3... Method 3 of this article:
> http://support.microsoft.com/kb/949377
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

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