Windows XP Community - XPHeads



Registry Mechanic - Free Scan Now

BSOD recovery

microsoft.public.windowsxp.perform_maintain


Reply
  #1 (permalink)  
Old 05-08-2008, 01:58 PM
MikeR
 
Posts: n/a
BSOD recovery
One of my machines came up this morning with a BSOD. The message is:
"The registry cannot load the hive(file):
\SystemRoot\System32\config\Software or its log or alternate"
It is corrupted, absent, or not writable."

Then it does a dump of physical memory to the disk.

Re-booting into safe mode gives the same result, as does returning to the last known
good configuration.

How can I recover from this? Repair installation? New HD, and copy off what data I
can (provided the disk is readable)?
Thanks,
Mike
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 05-08-2008, 02:20 PM
Patrick Keenan
 
Posts: n/a
Re: BSOD recovery
"MikeR" <nf4lNoSpam@pobox.com> wrote in message
news:%23aE6lORsIHA.4952@TK2MSFTNGP05.phx.gbl...
> One of my machines came up this morning with a BSOD. The message is:
> "The registry cannot load the hive(file):
> \SystemRoot\System32\config\Software or its log or alternate"
> It is corrupted, absent, or not writable."
>
> Then it does a dump of physical memory to the disk.
>
> Re-booting into safe mode gives the same result, as does returning to the
> last known good configuration.
>
> How can I recover from this? Repair installation? New HD, and copy off
> what data I can (provided the disk is readable)?
> Thanks,
> Mike


Clearly, the registry is damaged, and you may find that the method described
here helps restart the machine:

http://support.microsoft.com/kb/307545

HTH
-pk


Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #3 (permalink)  
Old 05-08-2008, 02:20 PM
Nepatsfan
 
Posts: n/a
Re: BSOD recovery
"MikeR" <nf4lNoSpam@pobox.com> wrote in message
news:%23aE6lORsIHA.4952@TK2MSFTNGP05.phx.gbl...
> One of my machines came up this morning with a BSOD. The message is:
> "The registry cannot load the hive(file):
> \SystemRoot\System32\config\Software or its log or alternate"
> It is corrupted, absent, or not writable."
>
> Then it does a dump of physical memory to the disk.
>
> Re-booting into safe mode gives the same result, as does returning to the last
> known good configuration.
>
> How can I recover from this? Repair installation? New HD, and copy off what
> data I can (provided the disk is readable)?
> Thanks,
> Mike


If your computer came with an actual XP installation CD, you can try the
procedure outlined in this article.

How to recover from a corrupted registry that prevents Windows XP from starting
http://support.microsoft.com/default...;EN-US;q307545

I'd suggest making recovery of any important files that you haven't backed up a
priority before attempting any sort of repair procedure.

Good luck

Nepatsfan


Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #4 (permalink)  
Old 05-08-2008, 06:15 PM
MikeR
 
Posts: n/a
Re: BSOD recovery
Thanks both for the links.

I am in the recovery console, and have created the tmp directory, but I cannot copy
the hives? to it. "The file could not be copied."
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #5 (permalink)  
Old 05-08-2008, 08:18 PM
MikeR
 
Posts: n/a
Re: BSOD recovery
> I am in the recovery console, and have created the tmp directory, but I
> cannot copy the hives? to it. "The file could not be copied."

After this, for some reason I was able to go back to the last known good
configuration. I ran chkdsk /r, and no errors or bad sectors.

A new user was created with a user name of mike.computername. E-mail(OE) settings and
boxes are gone. Can I recover those? Or change to user mike? There's no choice on the
logoff menu.

Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #6 (permalink)  
Old 05-08-2008, 08:29 PM
Patrick Keenan
 
Posts: n/a
Re: BSOD recovery
"MikeR" <nf4lNoSpam@pobox.com> wrote in message
news:%23%23PKpiUsIHA.552@TK2MSFTNGP06.phx.gbl...
>> I am in the recovery console, and have created the tmp directory, but I
>> cannot copy the hives? to it. "The file could not be copied."

> After this, for some reason I was able to go back to the last known good
> configuration. I ran chkdsk /r, and no errors or bad sectors.
>
> A new user was created with a user name of mike.computername. E-mail(OE)
> settings and boxes are gone. Can I recover those? Or change to user mike?
> There's no choice on the logoff menu.


Probably not, that profile is likely hopelessly corrupt. Fortunately the
email settings are not difficult to re-enter, and the old message stores are
likely usable and can be imported (import from store folder).

HTH
-pk


Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #7 (permalink)  
Old 05-08-2008, 09:35 PM
MikeR
 
Posts: n/a
Re: BSOD recovery
Patrick Keenan wrote:
> Probably not, that profile is likely hopelessly corrupt. Fortunately the
> email settings are not difficult to re-enter, and the old message stores are
> likely usable and can be imported (import from store folder).

Thanks, Patrick -
When I open OE I get "There was a problem switching folders, possibly because the
folder was busy. Please wait a moment and try again"

No joy importing old messages. I can go there, but I'm told "No messages can be found
in this folder or another application is running that has the required files open".

The recycle bin has several copies of various mail folders, but restoring them soes
nothing. When I look in the folder it looks empty. I have Explorer set to show hidden
files/folders and system files.

There are other woes as well. IE doesn't show the Help icon, rather arrows indicating
more options off screen, but clicking doesn't open any thing. I can't tell what
version of IE I'm running, but the current Google searchbar won't install.

I can't get Windows to updates because IE is blocking ActiveX's, but when I click on
the toolbar to change options, nothing happens.

Windows help doesn't run.



Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #8 (permalink)  
Old 05-08-2008, 09:46 PM
Nepatsfan
 
Posts: n/a
Re: BSOD recovery
"MikeR" <nf4lNoSpam@pobox.com> wrote in message
news:%23%23PKpiUsIHA.552@TK2MSFTNGP06.phx.gbl...
>> I am in the recovery console, and have created the tmp directory, but I
>> cannot copy the hives? to it. "The file could not be copied."

> After this, for some reason I was able to go back to the last known good
> configuration. I ran chkdsk /r, and no errors or bad sectors.
>
> A new user was created with a user name of mike.computername. E-mail(OE)
> settings and boxes are gone. Can I recover those? Or change to user mike?
> There's no choice on the logoff menu.
>



Glad to hear you were able to get XP running using LKGC.

As for logging in to your old user account, if it's not listed on the Welcome
screen, it may be corrupted. You can try hitting Ctrl + Alt + Del twice at the
Welcome screen to bring up the Logon to Windows dialog. Enter your old user name
and password and see if it will log you on.

To recover your old files and folders, take a look at this article.

How to copy data from a corrupted user profile to a new profile in Windows XP
http://support.microsoft.com/kb/811151

You'll need to use a third account that's a computer administrator to complete
this procedure. You can create a temporary admin account and delete it when
done.

You'll have to recreate your email accounts. To recover your OE messages and
contacts, search for a folder with .dbx files and a .wab file. They can be
imported into your new account. If you run into problems, you might want to post
your question in the Outlook Express newsgroup,

microsoft.public.windows.inetexplorer.ie6_outlooke xpress

Good luck

Nepatsfan



Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #9 (permalink)  
Old 05-09-2008, 01:43 AM
MikeR
 
Posts: n/a
Re: BSOD recovery
Nepatsfan wrote:
> Glad to hear you were able to get XP running using LKGC.
>
> As for logging in to your old user account, if it's not listed on the Welcome
> screen, it may be corrupted. You can try hitting Ctrl + Alt + Del twice at the
> Welcome screen to bring up the Logon to Windows dialog. Enter your old user name
> and password and see if it will log you on.
>
> To recover your old files and folders, take a look at this article.
>
> How to copy data from a corrupted user profile to a new profile in Windows XP
> http://support.microsoft.com/kb/811151
>
> You'll need to use a third account that's a computer administrator to complete
> this procedure. You can create a temporary admin account and delete it when
> done.
>
> You'll have to recreate your email accounts. To recover your OE messages and
> contacts, search for a folder with .dbx files and a .wab file. They can be
> imported into your new account. If you run into problems, you might want to post
> your question in the Outlook Express newsgroup,
>
> microsoft.public.windows.inetexplorer.ie6_outlooke xpress


Thanks Nepatsfan -
I'll give all that a go. The system is not well tho, so there's other work to do.

Mike (Jagsfan)
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
  #10 (permalink)  
Old 05-09-2008, 02:32 PM
Patrick Keenan
 
Posts: n/a
Re: BSOD recovery
"MikeR" <nf4lNoSpam@pobox.com> wrote in message
news:OfiAqNVsIHA.2208@TK2MSFTNGP04.phx.gbl...
> Patrick Keenan wrote:
>> Probably not, that profile is likely hopelessly corrupt. Fortunately
>> the email settings are not difficult to re-enter, and the old message
>> stores are likely usable and can be imported (import from store folder).

> Thanks, Patrick -
> When I open OE I get "There was a problem switching folders, possibly
> because the folder was busy. Please wait a moment and try again"
>
> No joy importing old messages. I can go there, but I'm told "No messages
> can be found in this folder or another application is running that has the
> required files open".


Make sure you've actually found the store folder and that the contents are
not read-only. I usually use Agent Ransack from the root of the drive or
the base of the Docs and Settings folder to be sure I've found all of them,
searching for *.dbx.

http://www.mythicsoft.com/agentransack/

When you have found the folders, copy the folders with contents complete,
somewhere else. In this case, you might want to copy them to CD or DVD as
well for safety. You may be unable to import them from the CD or DVD as
read-only.

Once you have copied the entire message store folder somewhere else, import
the messages from there. Be sure that the folder and all files are marked
as read-write.


>
> The recycle bin has several copies of various mail folders, but restoring
> them soes nothing. When I look in the folder it looks empty. I have
> Explorer set to show hidden files/folders and system files.
>
> There are other woes as well. IE doesn't show the Help icon, rather arrows
> indicating more options off screen, but clicking doesn't open any thing. I
> can't tell what version of IE I'm running, but the current Google
> searchbar won't install.
>
> I can't get Windows to updates because IE is blocking ActiveX's, but when
> I click on the toolbar to change options, nothing happens.
>
> Windows help doesn't run.


When I see this kind of thing I start to evaluate the value of the time it's
going to take to fix it against the cost of another drive and a clean fresh
install. Where I am, a new 250 gig drive is under $100, 500gig just
over. And I can do a complete installation of Windows and major apps in a
few hours, most of which is letting the system run by itself and coming back
to click the mouse, change CDs or enter a key once in a while. I direct
most of my attention elsewhere during this exercise.

The original drive is removed, set aside, and treated as a backup source.
User data is copied from it later after the system is running properly (I
use FileSync, http://www.fileware.com/ to move the data). The result is
a properly running system and fewer hours billed.

The alternative is spending possibly much more time completely focused on
tracking down obscure problems, and likely a much higher bill that has a
caveat that the problems may not have all been found. And since you're
using the same disk, you have to have backed it up first, which requires
another disk anyway, and more time.

HTH
-pk




Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT. The time now is 08:47 PM.


Registry Mechanic - Free Scan Now
Driver Scanner 2009 - Free Scan Now




Design by Vjacheslav Trushkin for phpBBStyles.com.
Powered by vBulletin® Version 3.6.7
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.1.0

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74