setupqry.inf missing since SP3 install

Hi,

I tried to remove some Windows components yesterday via 'add or remove
programs', but I get the following error message:

'Setup is unable to find information file: Setupqry.inf. Error code: OX2 at
line 0'.

This only seems to be happening since I installed XP SP3.

How do I rectify this, as I can't uninstall Windows components.

Many thanks,
Jules

"Jules" wrote:

> Hi,
>
> I tried to remove some Windows components yesterday via 'add or remove
> programs', but I get the following error message:
>
> 'Setup is unable to find information file: Setupqry.inf. Error code: OX2 at
> line 0'.
>
> This only seems to be happening since I installed XP SP3.
>
> How do I rectify this, as I can't uninstall Windows components.
>
> Many thanks,
> Jules

Try one of these:
1- System Restore to an earlier date.
2- If you have XP CD insert it in and run this command:
sfc /scannow

3- Search fir the file and you will find a copy here:
c:\windows\ServicePackFiles\i386\setupqry.inf
Copy it to this location:
C:\Windows\inf
Reboot after each step and try to access add and remove.

HTH.
nass
--
http://www.nasstec.co.uk

Hi Nass,

Thanks for helping out. I got one step nearer by copying setupqry to the
..inf folder as you suggested (I couldn't use System Restore as it would have
removed SP3 and a whole load of other stuff too).

I then tried add & remove again, and this time it came up with the error
message that it could not find setupqry.dll. I had copied this to
C:\WINDOWS\system32\DllCache, before trying again.

This time it gives the error message: setupqry.dll could not be loaded, or
function IndexSrv could not be found. The specific error code is: 0x7e.

Any ideas?
Julies

"nass" wrote:

>
>
> "Jules" wrote:
>
> > Hi,
> >
> > I tried to remove some Windows components yesterday via 'add or remove
> > programs', but I get the following error message:
> >
> > 'Setup is unable to find information file: Setupqry.inf. Error code: OX2 at
> > line 0'.
> >
> > This only seems to be happening since I installed XP SP3.
> >
> > How do I rectify this, as I can't uninstall Windows components.
> >
> > Many thanks,
> > Jules
>
> Try one of these:
> 1- System Restore to an earlier date.
> 2- If you have XP CD insert it in and run this command:
> sfc /scannow
>
> 3- Search fir the file and you will find a copy here:
> c:\windows\ServicePackFiles\i386\setupqry.inf
> Copy it to this location:
> C:\Windows\inf
> Reboot after each step and try to access add and remove.
>
> HTH.
> nass
> --
> http://www.nasstec.co.uk
>

Hi all,

Isn't there anyone out there who can help?

Jules



"Jules" wrote:

> Hi Nass,
>
> Thanks for helping out. I got one step nearer by copying setupqry to the
> .inf folder as you suggested (I couldn't use System Restore as it would have
> removed SP3 and a whole load of other stuff too).
>
> I then tried add & remove again, and this time it came up with the error
> message that it could not find setupqry.dll. I had copied this to
> C:\WINDOWS\system32\DllCache, before trying again.
>
> This time it gives the error message: setupqry.dll could not be loaded, or
> function IndexSrv could not be found. The specific error code is: 0x7e.
>
> Any ideas?
> Julies
>
> "nass" wrote:
>
> >
> >
> > "Jules" wrote:
> >
> > > Hi,
> > >
> > > I tried to remove some Windows components yesterday via 'add or remove
> > > programs', but I get the following error message:
> > >
> > > 'Setup is unable to find information file: Setupqry.inf. Error code: OX2 at
> > > line 0'.
> > >
> > > This only seems to be happening since I installed XP SP3.
> > >
> > > How do I rectify this, as I can't uninstall Windows components.
> > >
> > > Many thanks,
> > > Jules
> >
> > Try one of these:
> > 1- System Restore to an earlier date.
> > 2- If you have XP CD insert it in and run this command:
> > sfc /scannow
> >
> > 3- Search fir the file and you will find a copy here:
> > c:\windows\ServicePackFiles\i386\setupqry.inf
> > Copy it to this location:
> > C:\Windows\inf
> > Reboot after each step and try to access add and remove.
> >
> > HTH.
> > nass
> > --
> > http://www.nasstec.co.uk
> >

Hi Jules,
Try this:
Go to Add/Remove and uninstall SP3 and Reboot your machien and see if the
error will go away.
If it didn't try to run disk cleanup and this command:
sfc /scannow
Reboot after the running command finish.
HTH.
nass
---
http://www.nasstec.co.uk

"Jules" wrote:

> Hi all,
>
> Isn't there anyone out there who can help?
>
> Jules
>
>
>
> "Jules" wrote:
>
> > Hi Nass,
> >
> > Thanks for helping out. I got one step nearer by copying setupqry to the
> > .inf folder as you suggested (I couldn't use System Restore as it would have
> > removed SP3 and a whole load of other stuff too).
> >
> > I then tried add & remove again, and this time it came up with the error
> > message that it could not find setupqry.dll. I had copied this to
> > C:\WINDOWS\system32\DllCache, before trying again.
> >
> > This time it gives the error message: setupqry.dll could not be loaded, or
> > function IndexSrv could not be found. The specific error code is: 0x7e.
> >
> > Any ideas?
> > Julies
> >
> > "nass" wrote:
> >
> > >
> > >
> > > "Jules" wrote:
> > >
> > > > Hi,
> > > >
> > > > I tried to remove some Windows components yesterday via 'add or remove
> > > > programs', but I get the following error message:
> > > >
> > > > 'Setup is unable to find information file: Setupqry.inf. Error code: OX2 at
> > > > line 0'.
> > > >
> > > > This only seems to be happening since I installed XP SP3.
> > > >
> > > > How do I rectify this, as I can't uninstall Windows components.
> > > >
> > > > Many thanks,
> > > > Jules
> > >
> > > Try one of these:
> > > 1- System Restore to an earlier date.
> > > 2- If you have XP CD insert it in and run this command:
> > > sfc /scannow
> > >
> > > 3- Search fir the file and you will find a copy here:
> > > c:\windows\ServicePackFiles\i386\setupqry.inf
> > > Copy it to this location:
> > > C:\Windows\inf
> > > Reboot after each step and try to access add and remove.
> > >
> > > HTH.
> > > nass
> > > --
> > > http://www.nasstec.co.uk
> > >