XP 2002 Fax Console Freezes in "Refreshing" Mode

As soon as I open the fax console, it goes into indefinite "Refreshing" Mode.
Never gets to "Ready" anymore. How do I fix this? Is there a way to
uninstall/reinstall the Fax Console?

The Fax console can be uninstalled/re-installed from 'Control
Panel|Add/Remove|Windows Components'. How does your modem respond to
'Control Panel|Phone and Modem Options|Modems|Properties|Diagnostics|Query
Modem'? Has the Fax console worked in the past?

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"Mark" <Mark@discussions.microsoft.com> wrote in message
news:861FBE7B-1E90-4802-BB51-E3C5AE7B3AC1@microsoft.com...
> As soon as I open the fax console, it goes into indefinite "Refreshing"
Mode.
> Never gets to "Ready" anymore. How do I fix this? Is there a way to
> uninstall/reinstall the Fax Console?

Now seems it's suddenly working fine again after being out for two days. I'd
been using it with no problem for many years. In case problem comes back,
(1) I don't see Windows Components in Add/Remove Progrmas. (2) And if I do
uninstall, how do I then reinstall since it's not there anymore?
Thanks, Hal.
Mark

"Hal Hostetler [MVP P/I]" wrote:

> The Fax console can be uninstalled/re-installed from 'Control
> Panel|Add/Remove|Windows Components'. How does your modem respond to
> 'Control Panel|Phone and Modem Options|Modems|Properties|Diagnostics|Query
> Modem'? Has the Fax console worked in the past?
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Live at Hot Licks - www.badnewsbluesband.com
>
> "Mark" <Mark@discussions.microsoft.com> wrote in message
> news:861FBE7B-1E90-4802-BB51-E3C5AE7B3AC1@microsoft.com...
> > As soon as I open the fax console, it goes into indefinite "Refreshing"
> Mode.
> > Never gets to "Ready" anymore. How do I fix this? Is there a way to
> > uninstall/reinstall the Fax Console?
>
>
>

On my Add/Remove screen, there is a button on the left, the third one down,
that says "Add/Remove Windows Components". Are you logged in as an
administrator?

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"Mark" <Mark@discussions.microsoft.com> wrote in message
news:320FCD21-4809-4CB1-B5A3-EFE0A5F391A2@microsoft.com...
> Now seems it's suddenly working fine again after being out for two days.
I'd
> been using it with no problem for many years. In case problem comes back,
> (1) I don't see Windows Components in Add/Remove Progrmas. (2) And if I do
> uninstall, how do I then reinstall since it's not there anymore?
> Thanks, Hal.
> Mark
>
> "Hal Hostetler [MVP P/I]" wrote:
>
> > The Fax console can be uninstalled/re-installed from 'Control
> > Panel|Add/Remove|Windows Components'. How does your modem respond to
> > 'Control Panel|Phone and Modem
Options|Modems|Properties|Diagnostics|Query
> > Modem'? Has the Fax console worked in the past?
> >
> > Hal
> > --
> > Hal Hostetler, CPBE -- hhh@kvoa.com
> > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > http://www.kvoa.com -- "When News breaks, we fix it!"
> > KVOA Television, Tucson, AZ. NBC Channel 4
> > Live at Hot Licks - www.badnewsbluesband.com
> >
> > "Mark" <Mark@discussions.microsoft.com> wrote in message
> > news:861FBE7B-1E90-4802-BB51-E3C5AE7B3AC1@microsoft.com...
> > > As soon as I open the fax console, it goes into indefinite
"Refreshing"
> > Mode.
> > > Never gets to "Ready" anymore. How do I fix this? Is there a way to
> > > uninstall/reinstall the Fax Console?
> >
> >
> >

OK. I see it now. So after I remove, will it still be there to reinstall?
Will it ask me, when reinstalling, to insert a disk from my original Windows
program? Not sure if I have this anymore.

"Hal Hostetler [MVP P/I]" wrote:

> On my Add/Remove screen, there is a button on the left, the third one down,
> that says "Add/Remove Windows Components". Are you logged in as an
> administrator?
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Live at Hot Licks - www.badnewsbluesband.com
>
> "Mark" <Mark@discussions.microsoft.com> wrote in message
> news:320FCD21-4809-4CB1-B5A3-EFE0A5F391A2@microsoft.com...
> > Now seems it's suddenly working fine again after being out for two days.
> I'd
> > been using it with no problem for many years. In case problem comes back,
> > (1) I don't see Windows Components in Add/Remove Progrmas. (2) And if I do
> > uninstall, how do I then reinstall since it's not there anymore?
> > Thanks, Hal.
> > Mark
> >
> > "Hal Hostetler [MVP P/I]" wrote:
> >
> > > The Fax console can be uninstalled/re-installed from 'Control
> > > Panel|Add/Remove|Windows Components'. How does your modem respond to
> > > 'Control Panel|Phone and Modem
> Options|Modems|Properties|Diagnostics|Query
> > > Modem'? Has the Fax console worked in the past?
> > >
> > > Hal
> > > --
> > > Hal Hostetler, CPBE -- hhh@kvoa.com
> > > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > > http://www.kvoa.com -- "When News breaks, we fix it!"
> > > KVOA Television, Tucson, AZ. NBC Channel 4
> > > Live at Hot Licks - www.badnewsbluesband.com
> > >
> > > "Mark" <Mark@discussions.microsoft.com> wrote in message
> > > news:861FBE7B-1E90-4802-BB51-E3C5AE7B3AC1@microsoft.com...
> > > > As soon as I open the fax console, it goes into indefinite
> "Refreshing"
> > > Mode.
> > > > Never gets to "Ready" anymore. How do I fix this? Is there a way to
> > > > uninstall/reinstall the Fax Console?
> > >
> > >
> > >
>
>
>

Yes, it will still be there to re-install and yes, it may request your
Windows install CD, it did on the machine I tried it on.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"Mark" <Mark@discussions.microsoft.com> wrote in message
news:BD3B860F-E205-4A07-A7C7-F4BD79251113@microsoft.com...
> OK. I see it now. So after I remove, will it still be there to
reinstall?
> Will it ask me, when reinstalling, to insert a disk from my original
Windows
> program? Not sure if I have this anymore.
>
> "Hal Hostetler [MVP P/I]" wrote:
>
> > On my Add/Remove screen, there is a button on the left, the third one
down,
> > that says "Add/Remove Windows Components". Are you logged in as an
> > administrator?
> >
> > Hal
> > --
> > Hal Hostetler, CPBE -- hhh@kvoa.com
> > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > http://www.kvoa.com -- "When News breaks, we fix it!"
> > KVOA Television, Tucson, AZ. NBC Channel 4
> > Live at Hot Licks - www.badnewsbluesband.com
> >
> > "Mark" <Mark@discussions.microsoft.com> wrote in message
> > news:320FCD21-4809-4CB1-B5A3-EFE0A5F391A2@microsoft.com...
> > > Now seems it's suddenly working fine again after being out for two
days.
> > I'd
> > > been using it with no problem for many years. In case problem comes
back,
> > > (1) I don't see Windows Components in Add/Remove Progrmas. (2) And if
I do
> > > uninstall, how do I then reinstall since it's not there anymore?
> > > Thanks, Hal.
> > > Mark
> > >
> > > "Hal Hostetler [MVP P/I]" wrote:
> > >
> > > > The Fax console can be uninstalled/re-installed from 'Control
> > > > Panel|Add/Remove|Windows Components'. How does your modem respond
to
> > > > 'Control Panel|Phone and Modem
> > Options|Modems|Properties|Diagnostics|Query
> > > > Modem'? Has the Fax console worked in the past?
> > > >
> > > > Hal
> > > > --
> > > > Hal Hostetler, CPBE -- hhh@kvoa.com
> > > > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > > > http://www.kvoa.com -- "When News breaks, we fix it!"
> > > > KVOA Television, Tucson, AZ. NBC Channel 4
> > > > Live at Hot Licks - www.badnewsbluesband.com
> > > >
> > > > "Mark" <Mark@discussions.microsoft.com> wrote in message
> > > > news:861FBE7B-1E90-4802-BB51-E3C5AE7B3AC1@microsoft.com...
> > > > > As soon as I open the fax console, it goes into indefinite
> > "Refreshing"
> > > > Mode.
> > > > > Never gets to "Ready" anymore. How do I fix this? Is there a
way to
> > > > > uninstall/reinstall the Fax Console?
> > > >
> > > >
> > > >
> >
> >
> >

Thanks, Hal.

"Hal Hostetler [MVP P/I]" wrote:

> Yes, it will still be there to re-install and yes, it may request your
> Windows install CD, it did on the machine I tried it on.
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Live at Hot Licks - www.badnewsbluesband.com
>
> "Mark" <Mark@discussions.microsoft.com> wrote in message
> news:BD3B860F-E205-4A07-A7C7-F4BD79251113@microsoft.com...
> > OK. I see it now. So after I remove, will it still be there to
> reinstall?
> > Will it ask me, when reinstalling, to insert a disk from my original
> Windows
> > program? Not sure if I have this anymore.
> >
> > "Hal Hostetler [MVP P/I]" wrote:
> >
> > > On my Add/Remove screen, there is a button on the left, the third one
> down,
> > > that says "Add/Remove Windows Components". Are you logged in as an
> > > administrator?
> > >
> > > Hal
> > > --
> > > Hal Hostetler, CPBE -- hhh@kvoa.com
> > > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > > http://www.kvoa.com -- "When News breaks, we fix it!"
> > > KVOA Television, Tucson, AZ. NBC Channel 4
> > > Live at Hot Licks - www.badnewsbluesband.com
> > >
> > > "Mark" <Mark@discussions.microsoft.com> wrote in message
> > > news:320FCD21-4809-4CB1-B5A3-EFE0A5F391A2@microsoft.com...
> > > > Now seems it's suddenly working fine again after being out for two
> days.
> > > I'd
> > > > been using it with no problem for many years. In case problem comes
> back,
> > > > (1) I don't see Windows Components in Add/Remove Progrmas. (2) And if
> I do
> > > > uninstall, how do I then reinstall since it's not there anymore?
> > > > Thanks, Hal.
> > > > Mark
> > > >
> > > > "Hal Hostetler [MVP P/I]" wrote:
> > > >
> > > > > The Fax console can be uninstalled/re-installed from 'Control
> > > > > Panel|Add/Remove|Windows Components'. How does your modem respond
> to
> > > > > 'Control Panel|Phone and Modem
> > > Options|Modems|Properties|Diagnostics|Query
> > > > > Modem'? Has the Fax console worked in the past?
> > > > >
> > > > > Hal
> > > > > --
> > > > > Hal Hostetler, CPBE -- hhh@kvoa.com
> > > > > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > > > > http://www.kvoa.com -- "When News breaks, we fix it!"
> > > > > KVOA Television, Tucson, AZ. NBC Channel 4
> > > > > Live at Hot Licks - www.badnewsbluesband.com
> > > > >
> > > > > "Mark" <Mark@discussions.microsoft.com> wrote in message
> > > > > news:861FBE7B-1E90-4802-BB51-E3C5AE7B3AC1@microsoft.com...
> > > > > > As soon as I open the fax console, it goes into indefinite
> > > "Refreshing"
> > > > > Mode.
> > > > > > Never gets to "Ready" anymore. How do I fix this? Is there a
> way to
> > > > > > uninstall/reinstall the Fax Console?
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >
>
>
>

"Mark" wrote:

> Thanks, Hal.
>
> "Hal Hostetler [MVP P/I]" wrote:
>
> > Yes, it will still be there to re-install and yes, it may request your
> > Windows install CD, it did on the machine I tried it on.
> >
> > Hal
> > --
> > Hal Hostetler, CPBE -- hhh@kvoa.com
> > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > http://www.kvoa.com -- "When News breaks, we fix it!"
> > KVOA Television, Tucson, AZ. NBC Channel 4
> > Live at Hot Licks - www.badnewsbluesband.com
> >
> > "Mark" <Mark@discussions.microsoft.com> wrote in message
> > news:BD3B860F-E205-4A07-A7C7-F4BD79251113@microsoft.com...
> > > OK. I see it now. So after I remove, will it still be there to
> > reinstall?
> > > Will it ask me, when reinstalling, to insert a disk from my original
> > Windows
> > > program? Not sure if I have this anymore.
> > >
> > > "Hal Hostetler [MVP P/I]" wrote:
> > >
> > > > On my Add/Remove screen, there is a button on the left, the third one
> > down,
> > > > that says "Add/Remove Windows Components". Are you logged in as an
> > > > administrator?
> > > >
> > > > Hal
> > > > --
> > > > Hal Hostetler, CPBE -- hhh@kvoa.com
> > > > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > > > http://www.kvoa.com -- "When News breaks, we fix it!"
> > > > KVOA Television, Tucson, AZ. NBC Channel 4
> > > > Live at Hot Licks - www.badnewsbluesband.com
> > > >
> > > > "Mark" <Mark@discussions.microsoft.com> wrote in message
> > > > news:320FCD21-4809-4CB1-B5A3-EFE0A5F391A2@microsoft.com...
> > > > > Now seems it's suddenly working fine again after being out for two
> > days.
> > > > I'd
> > > > > been using it with no problem for many years. In case problem comes
> > back,
> > > > > (1) I don't see Windows Components in Add/Remove Progrmas. (2) And if
> > I do
> > > > > uninstall, how do I then reinstall since it's not there anymore?
> > > > > Thanks, Hal.
> > > > > Mark
> > > > >
> > > > > "Hal Hostetler [MVP P/I]" wrote:
> > > > >
> > > > > > The Fax console can be uninstalled/re-installed from 'Control
> > > > > > Panel|Add/Remove|Windows Components'. How does your modem respond
> > to
> > > > > > 'Control Panel|Phone and Modem
> > > > Options|Modems|Properties|Diagnostics|Query
> > > > > > Modem'? Has the Fax console worked in the past?
> > > > > >
> > > > > > Hal
> > > > > > --
> > > > > > Hal Hostetler, CPBE -- hhh@kvoa.com
> > > > > > Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> > > > > > http://www.kvoa.com -- "When News breaks, we fix it!"
> > > > > > KVOA Television, Tucson, AZ. NBC Channel 4
> > > > > > Live at Hot Licks - www.badnewsbluesband.com
> > > > > >
> > > > > > "Mark" <Mark@discussions.microsoft.com> wrote in message
> > > > > > news:861FBE7B-1E90-4802-BB51-E3C5AE7B3AC1@microsoft.com...
> > > > > > > As soon as I open the fax console, it goes into indefinite
> > > > "Refreshing"
> > > > > > Mode.
> > > > > > > Never gets to "Ready" anymore. How do I fix this? Is there a
> > way to
> > > > > > > uninstall/reinstall the Fax Console?
> > > > > >
> > > > > >
> > > > > >
> > > >
> > > >
> > > >
> >
> >
> >

I have the same problem. My fax worked fine for a long time. Lately I have to
reïnstall the fax console every time I restarted the PC otherwise I can't use
the fax console because it freezes in the refreshing mode. How can I
definitively solve this problem? Any suggestions?

"Mark" wrote:

> As soon as I open the fax console, it goes into indefinite "Refreshing" Mode.
> Never gets to "Ready" anymore. How do I fix this? Is there a way to
> uninstall/reinstall the Fax Console?