Fax doesn't notice an incoming fax

I've set up MS Fax on other machines before (and I believe this one too,
once upon a time) to send/receive faxes without any problems. In this
case, the option to auto-receive faxes seems properly enabled, and the
monitor for example says "ready to receive or send faxes", but the modem
doesn't notice that there's an incoming call.

It seems to be able to send ok (I haven't actually tested it sending to
a fax machine, but it made the right noises when I picked up the call on
my mobile), and if I click on the 'receive' button while ringing that
phone number, it picks it up and makes fax noises without any problem,
it's just that it doesn't notice at all (whether manual pickup or auto
fax receive is enabled).

I tried reinstalling MS Fax and the modem, as well as config tweaks and
monitoring the modem through its log file, no luck.

Any thoughts?

XP Fax is very intolerant of modems that aren't on the Hardware
Compatibility list. Has this computer ever worked OK with Fax and this
particular modem?

http://winqual.microsoft.com/HCL/Pro...&cid=707&f=64d
Windows XP Hardware Compatibility List

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"Mike Moratz-Coppins" <mike@notavalidemailaddress.org.uk> wrote in message
news:4821ca55$0$2482$da0feed9@news.zen.co.uk...
> I've set up MS Fax on other machines before (and I believe this one too,
> once upon a time) to send/receive faxes without any problems. In this
> case, the option to auto-receive faxes seems properly enabled, and the
> monitor for example says "ready to receive or send faxes", but the modem
> doesn't notice that there's an incoming call.
>
> It seems to be able to send ok (I haven't actually tested it sending to
> a fax machine, but it made the right noises when I picked up the call on
> my mobile), and if I click on the 'receive' button while ringing that
> phone number, it picks it up and makes fax noises without any problem,
> it's just that it doesn't notice at all (whether manual pickup or auto
> fax receive is enabled).
>
> I tried reinstalling MS Fax and the modem, as well as config tweaks and
> monitoring the modem through its log file, no luck.
>
> Any thoughts?

Hal Hostetler [MVP P/I] wrote:
> XP Fax is very intolerant of modems that aren't on the Hardware
> Compatibility list. Has this computer ever worked OK with Fax and this
> particular modem?

I thought it had, but I could be wrong.

Is your modem on the list?

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"Mike Moratz-Coppins" <mike@notavalidemailaddress.org.uk> wrote in message
news:4822a2b6$0$2490$da0feed9@news.zen.co.uk...
> Hal Hostetler [MVP P/I] wrote:
> > XP Fax is very intolerant of modems that aren't on the Hardware
> > Compatibility list. Has this computer ever worked OK with Fax and this
> > particular modem?
>
> I thought it had, but I could be wrong.

Hal Hostetler [MVP P/I] wrote:
> Is your modem on the list?

I'm not sure, I would have to check next time I'm on-site.