Problems connecting to a printer via a print server with Vista

I have previously connected seven laptops running XP Home to an HP 3500
colour laserjet printer, wirelessly, via a Netgear DG834G router and a
54WGPS606 printer server, using the installation CD provided by HP, with no
problems.
I am now trying to connect another laptop running Vista Home, and when I get
to the stage where I enter the IP address of the printer server, I just get
an error message saying that Vista can't find the printer.
All the rest of the network works perfectly, the XP machines can see the
Vista machine, and vice versa - any suggestions ?

can you ping the device from the laptop?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Chris" <Chris@discussions.microsoft.com> wrote in message
news:C7070B58-1B49-4555-81F3-7FDCF2CC88AF@microsoft.com...
>I have previously connected seven laptops running XP Home to an HP 3500
> colour laserjet printer, wirelessly, via a Netgear DG834G router and a
> 54WGPS606 printer server, using the installation CD provided by HP, with
> no
> problems.
> I am now trying to connect another laptop running Vista Home, and when I
> get
> to the stage where I enter the IP address of the printer server, I just
> get
> an error message saying that Vista can't find the printer.
> All the rest of the network works perfectly, the XP machines can see the
> Vista machine, and vice versa - any suggestions ?

No I can't - but neither can I ping it from the XP ones which work OK !

"Alan Morris [MSFT]" wrote:

> can you ping the device from the laptop?
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Chris" <Chris@discussions.microsoft.com> wrote in message
> news:C7070B58-1B49-4555-81F3-7FDCF2CC88AF@microsoft.com...
> >I have previously connected seven laptops running XP Home to an HP 3500
> > colour laserjet printer, wirelessly, via a Netgear DG834G router and a
> > 54WGPS606 printer server, using the installation CD provided by HP, with
> > no
> > problems.
> > I am now trying to connect another laptop running Vista Home, and when I
> > get
> > to the stage where I enter the IP address of the printer server, I just
> > get
> > an error message saying that Vista can't find the printer.
> > All the rest of the network works perfectly, the XP machines can see the
> > Vista machine, and vice versa - any suggestions ?
>
>
>

I'm not sure how that could even work

This is HP software or something that came with the print server?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Chris" <Chris@discussions.microsoft.com> wrote in message
news:B173CE8D-3EB4-4009-8E02-14A0BC26704F@microsoft.com...
> No I can't - but neither can I ping it from the XP ones which work OK !
>
> "Alan Morris [MSFT]" wrote:
>
>> can you ping the device from the laptop?
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Chris" <Chris@discussions.microsoft.com> wrote in message
>> news:C7070B58-1B49-4555-81F3-7FDCF2CC88AF@microsoft.com...
>> >I have previously connected seven laptops running XP Home to an HP 3500
>> > colour laserjet printer, wirelessly, via a Netgear DG834G router and a
>> > 54WGPS606 printer server, using the installation CD provided by HP,
>> > with
>> > no
>> > problems.
>> > I am now trying to connect another laptop running Vista Home, and when
>> > I
>> > get
>> > to the stage where I enter the IP address of the printer server, I just
>> > get
>> > an error message saying that Vista can't find the printer.
>> > All the rest of the network works perfectly, the XP machines can see
>> > the
>> > Vista machine, and vice versa - any suggestions ?
>>
>>
>>

It's a standard HP installation CD which came with the printer.

"Alan Morris [MSFT]" wrote:

> I'm not sure how that could even work
>
> This is HP software or something that came with the print server?
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Chris" <Chris@discussions.microsoft.com> wrote in message
> news:B173CE8D-3EB4-4009-8E02-14A0BC26704F@microsoft.com...
> > No I can't - but neither can I ping it from the XP ones which work OK !
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> can you ping the device from the laptop?
> >>
> >>
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/search/?adv=1
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Chris" <Chris@discussions.microsoft.com> wrote in message
> >> news:C7070B58-1B49-4555-81F3-7FDCF2CC88AF@microsoft.com...
> >> >I have previously connected seven laptops running XP Home to an HP 3500
> >> > colour laserjet printer, wirelessly, via a Netgear DG834G router and a
> >> > 54WGPS606 printer server, using the installation CD provided by HP,
> >> > with
> >> > no
> >> > problems.
> >> > I am now trying to connect another laptop running Vista Home, and when
> >> > I
> >> > get
> >> > to the stage where I enter the IP address of the printer server, I just
> >> > get
> >> > an error message saying that Vista can't find the printer.
> >> > All the rest of the network works perfectly, the XP machines can see
> >> > the
> >> > Vista machine, and vice versa - any suggestions ?
> >>
> >>
> >>
>
>
>