Can't Add Fax Support in WinXP Pro SP3

Russ, I agree that I need those files, or at least the ones needed to setup
fax. My question is: How or where do I find those files -- or do I need to
purchase a copy of XP to get them on CD?

"Russ Valentine [MVP-Outlook]" wrote:

> Not related at all. You need your installation files. Obviously. What is
> your question?
> --
> Russ Valentine
> [MVP-Outlook]
> "GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
> news:8A1D61CD-6292-4B74-8AF0-6CE7EADE34D5@microsoft.com...
> >I have a related problem -- but different.
> >
> > I purchased a new-to-me computer with XP-Pro preinstalled. When I tried
> > to
> > install fax under either sp2 or sp3, it tells me to insert the XP install
> > CD
> > -- which I do not have.
> >
> > It sounds from the above comments that fax is simply not working in sp3 --
> > so this may be a moot problem. But, does anybody have any ideas or
> > suggestions? I certainly do not want to try to buy a copy of XP-Pro when
> > I
> > already have it.
> >
> > "John Speros" wrote:
> >
> >> My brother had Microsoft Fax working fine on his Dell XP box with all
> >> the
> >> patches/SPs applied. He then installed SP3 from Microsoft Update and his
> >> Fax
> >> Console now does not respond after launching it manually. It would just
> >> sit
> >> there with the hourglass showing trying to refresh the inbox. It also
> >> does
> >> not launch directly from Word like it used to. He had it setup to get
> >> addresses from Outlook Express. The workaround was to uninstall SP3 from
> >> Add/Remove programs and now Microsoft Fax is working for him again.
> >>
> >>
> >> "John Miller" <John_L_Miller@no-spam.yahoo.com> wrote in message
> >> news:eNyS61BvIHA.2068@TK2MSFTNGP05.phx.gbl...
> >> > I recently applied SP3 to my WinXP Pro installation, and shortly
> >> > afterwards discovered that I no longer had fax support. I can't say
> >> > with
> >> > any certainty that SP3 broke it; only that I noticed the problem after
> >> > applying SP3.
> >>
> >>
>

They are the responsibility of whoever sold you the machine and the license
to XP.
--
Russ Valentine
[MVP-Outlook]
"GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
news:EA13958C-35DF-4613-884A-FAB5232985A3@microsoft.com...
> Russ, I agree that I need those files, or at least the ones needed to
> setup
> fax. My question is: How or where do I find those files -- or do I need
> to
> purchase a copy of XP to get them on CD?
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Not related at all. You need your installation files. Obviously. What is
>> your question?
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
>> news:8A1D61CD-6292-4B74-8AF0-6CE7EADE34D5@microsoft.com...
>> >I have a related problem -- but different.
>> >
>> > I purchased a new-to-me computer with XP-Pro preinstalled. When I
>> > tried
>> > to
>> > install fax under either sp2 or sp3, it tells me to insert the XP
>> > install
>> > CD
>> > -- which I do not have.
>> >
>> > It sounds from the above comments that fax is simply not working in
>> > sp3 --
>> > so this may be a moot problem. But, does anybody have any ideas or
>> > suggestions? I certainly do not want to try to buy a copy of XP-Pro
>> > when
>> > I
>> > already have it.
>> >
>> > "John Speros" wrote:
>> >
>> >> My brother had Microsoft Fax working fine on his Dell XP box with all
>> >> the
>> >> patches/SPs applied. He then installed SP3 from Microsoft Update and
>> >> his
>> >> Fax
>> >> Console now does not respond after launching it manually. It would
>> >> just
>> >> sit
>> >> there with the hourglass showing trying to refresh the inbox. It also
>> >> does
>> >> not launch directly from Word like it used to. He had it setup to get
>> >> addresses from Outlook Express. The workaround was to uninstall SP3
>> >> from
>> >> Add/Remove programs and now Microsoft Fax is working for him again.
>> >>
>> >>
>> >> "John Miller" <John_L_Miller@no-spam.yahoo.com> wrote in message
>> >> news:eNyS61BvIHA.2068@TK2MSFTNGP05.phx.gbl...
>> >> > I recently applied SP3 to my WinXP Pro installation, and shortly
>> >> > afterwards discovered that I no longer had fax support. I can't say
>> >> > with
>> >> > any certainty that SP3 broke it; only that I noticed the problem
>> >> > after
>> >> > applying SP3.
>> >>
>> >>
>>

Thank you... I expected as such -- but I held out a hope that Microsoft
would actually support their product. That is, Fax is supposed to be a part
of XP. But, if you do not purchase a retail CD, then it is not installable.
that is, since I am the third owner of this PC (which had the OS
pre-installed 3 or 4 years ago by Compaq) then I would not expect either of
the prior owners to provide miscellaneous upgrades for a Microsoft product.

But, thanks for your help. Now I know where I stand.
George MacDonald

"Russ Valentine [MVP-Outlook]" wrote:

> They are the responsibility of whoever sold you the machine and the license
> to XP.
> --
> Russ Valentine
> [MVP-Outlook]
> "GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
> news:EA13958C-35DF-4613-884A-FAB5232985A3@microsoft.com...
> > Russ, I agree that I need those files, or at least the ones needed to
> > setup
> > fax. My question is: How or where do I find those files -- or do I need
> > to
> > purchase a copy of XP to get them on CD?
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Not related at all. You need your installation files. Obviously. What is
> >> your question?
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
> >> news:8A1D61CD-6292-4B74-8AF0-6CE7EADE34D5@microsoft.com...
> >> >I have a related problem -- but different.
> >> >
> >> > I purchased a new-to-me computer with XP-Pro preinstalled. When I
> >> > tried
> >> > to
> >> > install fax under either sp2 or sp3, it tells me to insert the XP
> >> > install
> >> > CD
> >> > -- which I do not have.
> >> >
> >> > It sounds from the above comments that fax is simply not working in
> >> > sp3 --
> >> > so this may be a moot problem. But, does anybody have any ideas or
> >> > suggestions? I certainly do not want to try to buy a copy of XP-Pro
> >> > when
> >> > I
> >> > already have it.
> >> >
> >> > "John Speros" wrote:
> >> >
> >> >> My brother had Microsoft Fax working fine on his Dell XP box with all
> >> >> the
> >> >> patches/SPs applied. He then installed SP3 from Microsoft Update and
> >> >> his
> >> >> Fax
> >> >> Console now does not respond after launching it manually. It would
> >> >> just
> >> >> sit
> >> >> there with the hourglass showing trying to refresh the inbox. It also
> >> >> does
> >> >> not launch directly from Word like it used to. He had it setup to get
> >> >> addresses from Outlook Express. The workaround was to uninstall SP3
> >> >> from
> >> >> Add/Remove programs and now Microsoft Fax is working for him again.
> >> >>
> >> >>
> >> >> "John Miller" <John_L_Miller@no-spam.yahoo.com> wrote in message
> >> >> news:eNyS61BvIHA.2068@TK2MSFTNGP05.phx.gbl...
> >> >> > I recently applied SP3 to my WinXP Pro installation, and shortly
> >> >> > afterwards discovered that I no longer had fax support. I can't say
> >> >> > with
> >> >> > any certainty that SP3 broke it; only that I noticed the problem
> >> >> > after
> >> >> > applying SP3.
> >> >>
> >> >>
> >>
>

Totally unrealistic. This is not a Microsoft issue in the least. Anyone who
sells a machine is responsible for transferring the license for the software
and providing the installation files. Any buyer would make sure that happens
before they spend a dime on a used machine. If you have a valid, licensed
copy of Windows XP, Microsoft will provide all appropriate upgrades. XP Fax
is not an upgrade. It is a core component included in the original
installation files.
You think Microsoft is supposed to provide its software for free to anyone
who calls up and claims their OEM or reseller failed to provide it to them?
--
Russ Valentine
[MVP-Outlook]
"GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
news96FD3B0-D8EF-4256-9C67-99F0A7395693@microsoft.com...
> Thank you... I expected as such -- but I held out a hope that Microsoft
> would actually support their product. That is, Fax is supposed to be a
> part
> of XP. But, if you do not purchase a retail CD, then it is not
> installable.
> that is, since I am the third owner of this PC (which had the OS
> pre-installed 3 or 4 years ago by Compaq) then I would not expect either
> of
> the prior owners to provide miscellaneous upgrades for a Microsoft
> product.
>
> But, thanks for your help. Now I know where I stand.
> George MacDonald
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> They are the responsibility of whoever sold you the machine and the
>> license
>> to XP.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
>> news:EA13958C-35DF-4613-884A-FAB5232985A3@microsoft.com...
>> > Russ, I agree that I need those files, or at least the ones needed to
>> > setup
>> > fax. My question is: How or where do I find those files -- or do I
>> > need
>> > to
>> > purchase a copy of XP to get them on CD?
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> Not related at all. You need your installation files. Obviously. What
>> >> is
>> >> your question?
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
>> >> news:8A1D61CD-6292-4B74-8AF0-6CE7EADE34D5@microsoft.com...
>> >> >I have a related problem -- but different.
>> >> >
>> >> > I purchased a new-to-me computer with XP-Pro preinstalled. When I
>> >> > tried
>> >> > to
>> >> > install fax under either sp2 or sp3, it tells me to insert the XP
>> >> > install
>> >> > CD
>> >> > -- which I do not have.
>> >> >
>> >> > It sounds from the above comments that fax is simply not working in
>> >> > sp3 --
>> >> > so this may be a moot problem. But, does anybody have any ideas or
>> >> > suggestions? I certainly do not want to try to buy a copy of XP-Pro
>> >> > when
>> >> > I
>> >> > already have it.
>> >> >
>> >> > "John Speros" wrote:
>> >> >
>> >> >> My brother had Microsoft Fax working fine on his Dell XP box with
>> >> >> all
>> >> >> the
>> >> >> patches/SPs applied. He then installed SP3 from Microsoft Update
>> >> >> and
>> >> >> his
>> >> >> Fax
>> >> >> Console now does not respond after launching it manually. It would
>> >> >> just
>> >> >> sit
>> >> >> there with the hourglass showing trying to refresh the inbox. It
>> >> >> also
>> >> >> does
>> >> >> not launch directly from Word like it used to. He had it setup to
>> >> >> get
>> >> >> addresses from Outlook Express. The workaround was to uninstall SP3
>> >> >> from
>> >> >> Add/Remove programs and now Microsoft Fax is working for him again.
>> >> >>
>> >> >>
>> >> >> "John Miller" <John_L_Miller@no-spam.yahoo.com> wrote in message
>> >> >> news:eNyS61BvIHA.2068@TK2MSFTNGP05.phx.gbl...
>> >> >> > I recently applied SP3 to my WinXP Pro installation, and shortly
>> >> >> > afterwards discovered that I no longer had fax support. I can't
>> >> >> > say
>> >> >> > with
>> >> >> > any certainty that SP3 broke it; only that I noticed the problem
>> >> >> > after
>> >> >> > applying SP3.
>> >> >>
>> >> >>
>> >>
>>

GeorgeBMac wrote:
> Thank you... I expected as such -- but I held out a hope that Microsoft
> would actually support their product. That is, Fax is supposed to be a part
> of XP. But, if you do not purchase a retail CD, then it is not installable.
> that is, since I am the third owner of this PC (which had the OS
> pre-installed 3 or 4 years ago by Compaq) then I would not expect either of
> the prior owners to provide miscellaneous upgrades for a Microsoft product.
>
> But, thanks for your help. Now I know where I stand.
> George MacDonald
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> They are the responsibility of whoever sold you the machine and the license
>> to XP.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
>> news:EA13958C-35DF-4613-884A-FAB5232985A3@microsoft.com...
>>> Russ, I agree that I need those files, or at least the ones needed to
>>> setup
>>> fax. My question is: How or where do I find those files -- or do I need
>>> to
>>> purchase a copy of XP to get them on CD?
>>>
>>> "Russ Valentine [MVP-Outlook]" wrote:
>>>
>>>> Not related at all. You need your installation files. Obviously. What is
>>>> your question?
>>>> --
>>>> Russ Valentine
>>>> [MVP-Outlook]
>>>> "GeorgeBMac" <GeorgeBMac@discussions.microsoft.com> wrote in message
>>>> news:8A1D61CD-6292-4B74-8AF0-6CE7EADE34D5@microsoft.com...
>>>>> I have a related problem -- but different.
>>>>>
>>>>> I purchased a new-to-me computer with XP-Pro preinstalled. When I
>>>>> tried
>>>>> to
>>>>> install fax under either sp2 or sp3, it tells me to insert the XP
>>>>> install
>>>>> CD
>>>>> -- which I do not have.
>>>>>


George -

If the new-to-you computer was mfd by a "brand name" OEM such as
Gateway, Dell, hp, or the like, there is a pretty good chance that you
*do* have the files in a C:\i386 directory on your hard drive. Simply
point the fax install routine there when it asks for the XP CD.
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

Hal -

The hotfix you reference is included in SP3 and obviously doesn't solve the
problem.

I'm dealing with MS Tech Support now. After a couple of very false starts,
it appears that the issue has something to do with the handling of user
profiles. (Yeah - not intuitively obvious.) So far, per MS guidance, I've
tried adding a new user account which failed to complete initialization upon
the first login. I'm awaiting their further response. If I don't achieve
success, I'll try blasting my installation with Esentutl.exe that both you
and MS mention.

Thanks for responding.

- John

"Hal Hostetler [MVP P/I]" <hhh@kvoa.com> wrote in message
news:uH4YyCGvIHA.576@TK2MSFTNGP05.phx.gbl...
> Rob and John:
>
> It sounds like you may have security data base corruption as documented in
> this KB article. This is a farly common problem after an SP2 install and
> it
> looks like the probleem persists with SP3:
>
> http://support.microsoft.com/kb/884018/EN-US/
> You cannot add a Windows component in Windows XP
>
> You can either:
>
> 1. Get the hotfix mentioned in the KB article and install it. Microsoft
> usually waives any charges for support calls to get supported hotfixes
> listed in Knowledge Base articles. If you go this route, please make SURE
> the person you talk to understands you've applied XP-SP3; this hotfix may
> have been included. FWIW, the only report I've had back on this hotfix
> was
> that it did NOT fix the problem on an XP-SP2 system
>
> 2. Try this procedure using the Esentutl.exe utility mentioned in the KB
> article to recover from security database corruption:
>
> http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202
> HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software
>
> I can report that the Esentutl utility has corrected the problem in a
> number
> of cases, HOWEVER, note that Microsoft does NOT recommend that you use the
> utility and would prefer you try the hotfix.
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Live at Hot Licks - www.badnewsbluesband.com

After much fiddling with startup programs and services, I found that by
removing all vesiges of the fax component, disabling all non-MS services,
and then re-installing the fax component, it worked. After re-enabling all
services, it continued to work - even after a couple of re-boots - for a few
days. Then it malfunctioned again.

Remembering scattered references to issues with the Bluetooth stack is
vaguely related problems, I disabled my LLogitech Bluetooth service (v4.24),
reinstalled the fax component, and it worked reliably. I then updated
Logitech SetPoint (including their Bluetooth stack & service) to v4.60, and
the fax component is still working fine after several days.

It appears that in my case, the problem was some sort of interaction between
SP3 and Logitech's previous Bluetooth service. I'm just hoping that it
won't recur.

- John