XP PRO USB PRINTING SERVICE

We recently installed a Lexmark e232 laser. The installation failed with the
message "unknown usb device". We called Lexmark and it was determined that
the usb print service had been uninstalled - it does not show up in device
manager under the usb items. We also have a network printer installed via
the LAN. When we check properties for it under ports this computer no longer
has the ability to assign a usb or virtual port (they don't show up in the
options list. The motherboard is a new Intel board without an onboard
parallel port. How do we reinstall the windows XP usb print service?

Thanks

Repair installation of Windows XP.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"GEORGE" <GEORGE@discussions.microsoft.com> wrote in message
news:58687015-A51B-4D9A-9AA0-9DEB48DB682E@microsoft.com...
> We recently installed a Lexmark e232 laser. The installation failed with
> the
> message "unknown usb device". We called Lexmark and it was determined
> that
> the usb print service had been uninstalled - it does not show up in device
> manager under the usb items. We also have a network printer installed via
> the LAN. When we check properties for it under ports this computer no
> longer
> has the ability to assign a usb or virtual port (they don't show up in the
> options list. The motherboard is a new Intel board without an onboard
> parallel port. How do we reinstall the windows XP usb print service?
>
> Thanks
>

I've tried this by booting from the XP cd - install windows - and using the
repair option. I've also ran SFC /scannow from the command prompt. Nothing
has helped. Any other suggestions?

Thanks

"Cari (MS-MVP)" wrote:

> Repair installation of Windows XP.
> --
> Cari (MS-MVP) Printing & Imaging
> www.coribright.com/windows
>
> "GEORGE" <GEORGE@discussions.microsoft.com> wrote in message
> news:58687015-A51B-4D9A-9AA0-9DEB48DB682E@microsoft.com...
> > We recently installed a Lexmark e232 laser. The installation failed with
> > the
> > message "unknown usb device". We called Lexmark and it was determined
> > that
> > the usb print service had been uninstalled - it does not show up in device
> > manager under the usb items. We also have a network printer installed via
> > the LAN. When we check properties for it under ports this computer no
> > longer
> > has the ability to assign a usb or virtual port (they don't show up in the
> > options list. The motherboard is a new Intel board without an onboard
> > parallel port. How do we reinstall the windows XP usb print service?
> >
> > Thanks
> >
>

Well the last option is a format and clean install - unfortunately.

Did you try uninstalling the USB hubs in Device Manager and then rebooting
the PC? XP should automatically redetect and reinstall them. Are other USB
devices working OK?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows


"GEORGE" <GEORGE@discussions.microsoft.com> wrote in message
news:ED2B088B-A9B8-4B5A-993C-7C51D8EFFBE8@microsoft.com...
> I've tried this by booting from the XP cd - install windows - and using
> the
> repair option. I've also ran SFC /scannow from the command prompt.
> Nothing
> has helped. Any other suggestions?
>
> Thanks
>
> "Cari (MS-MVP)" wrote:
>
>> Repair installation of Windows XP.
>> --
>> Cari (MS-MVP) Printing & Imaging
>> www.coribright.com/windows
>>
>> "GEORGE" <GEORGE@discussions.microsoft.com> wrote in message
>> news:58687015-A51B-4D9A-9AA0-9DEB48DB682E@microsoft.com...
>> > We recently installed a Lexmark e232 laser. The installation failed
>> > with
>> > the
>> > message "unknown usb device". We called Lexmark and it was determined
>> > that
>> > the usb print service had been uninstalled - it does not show up in
>> > device
>> > manager under the usb items. We also have a network printer installed
>> > via
>> > the LAN. When we check properties for it under ports this computer no
>> > longer
>> > has the ability to assign a usb or virtual port (they don't show up in
>> > the
>> > options list. The motherboard is a new Intel board without an onboard
>> > parallel port. How do we reinstall the windows XP usb print service?
>> >
>> > Thanks
>> >
>>

Yes - uninstalled all usb devices and then rebooted. XP redetected them but
still not usb prnting service. USB wireless keyboard and mouse are working
fine. Lexmark says we are missing usbprint.sys in the registry and
downloaded a patch but when we run it an error says cannot access the
registry. They say that the system is missing the registry entries necessary
for usb printing. They were ther until we ran the Lexmark driver install
program but Lexmark says it is now a Microsoft problem.

A clean install would be a major problem because of all of the other
software installed on the computer

Thanks

"Cari (MS-MVP)" wrote:

> Well the last option is a format and clean install - unfortunately.
>
> Did you try uninstalling the USB hubs in Device Manager and then rebooting
> the PC? XP should automatically redetect and reinstall them. Are other USB
> devices working OK?
> --
> Cari (MS-MVP) Printing & Imaging
> www.coribright.com/windows
>
>
> "GEORGE" <GEORGE@discussions.microsoft.com> wrote in message
> news:ED2B088B-A9B8-4B5A-993C-7C51D8EFFBE8@microsoft.com...
> > I've tried this by booting from the XP cd - install windows - and using
> > the
> > repair option. I've also ran SFC /scannow from the command prompt.
> > Nothing
> > has helped. Any other suggestions?
> >
> > Thanks
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> Repair installation of Windows XP.
> >> --
> >> Cari (MS-MVP) Printing & Imaging
> >> www.coribright.com/windows
> >>
> >> "GEORGE" <GEORGE@discussions.microsoft.com> wrote in message
> >> news:58687015-A51B-4D9A-9AA0-9DEB48DB682E@microsoft.com...
> >> > We recently installed a Lexmark e232 laser. The installation failed
> >> > with
> >> > the
> >> > message "unknown usb device". We called Lexmark and it was determined
> >> > that
> >> > the usb print service had been uninstalled - it does not show up in
> >> > device
> >> > manager under the usb items. We also have a network printer installed
> >> > via
> >> > the LAN. When we check properties for it under ports this computer no
> >> > longer
> >> > has the ability to assign a usb or virtual port (they don't show up in
> >> > the
> >> > options list. The motherboard is a new Intel board without an onboard
> >> > parallel port. How do we reinstall the windows XP usb print service?
> >> >
> >> > Thanks
> >> >
> >>
>

You must be an Administrator to change the Registry so ensure you are logged
on when you try to use the patch. If it's a simple zip file, unzip it, if
you have a file inside that has a *.reg extension, AND you are the
Administrator, you can right click on the file and select MERGE.

Of course you should not be doing this if you are uncertain of the patch's
origin.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"GEORGE" <GEORGE@discussions.microsoft.com> wrote in message
news:B195D38A-2230-43D3-9808-AF15976B214D@microsoft.com...
> Yes - uninstalled all usb devices and then rebooted. XP redetected them
> but
> still not usb prnting service. USB wireless keyboard and mouse are
> working
> fine. Lexmark says we are missing usbprint.sys in the registry and
> downloaded a patch but when we run it an error says cannot access the
> registry. They say that the system is missing the registry entries
> necessary
> for usb printing. They were ther until we ran the Lexmark driver install
> program but Lexmark says it is now a Microsoft problem.
>
> A clean install would be a major problem because of all of the other
> software installed on the computer
>
> Thanks
>
> "Cari (MS-MVP)" wrote:
>
>> Well the last option is a format and clean install - unfortunately.
>>
>> Did you try uninstalling the USB hubs in Device Manager and then
>> rebooting
>> the PC? XP should automatically redetect and reinstall them. Are other
>> USB
>> devices working OK?
>> --
>> Cari (MS-MVP) Printing & Imaging
>> www.coribright.com/windows
>>
>>
>> "GEORGE" <GEORGE@discussions.microsoft.com> wrote in message
>> news:ED2B088B-A9B8-4B5A-993C-7C51D8EFFBE8@microsoft.com...
>> > I've tried this by booting from the XP cd - install windows - and using
>> > the
>> > repair option. I've also ran SFC /scannow from the command prompt.
>> > Nothing
>> > has helped. Any other suggestions?
>> >
>> > Thanks
>> >
>> > "Cari (MS-MVP)" wrote:
>> >
>> >> Repair installation of Windows XP.
>> >> --
>> >> Cari (MS-MVP) Printing & Imaging
>> >> www.coribright.com/windows
>> >>
>> >> "GEORGE" <GEORGE@discussions.microsoft.com> wrote in message
>> >> news:58687015-A51B-4D9A-9AA0-9DEB48DB682E@microsoft.com...
>> >> > We recently installed a Lexmark e232 laser. The installation failed
>> >> > with
>> >> > the
>> >> > message "unknown usb device". We called Lexmark and it was
>> >> > determined
>> >> > that
>> >> > the usb print service had been uninstalled - it does not show up in
>> >> > device
>> >> > manager under the usb items. We also have a network printer
>> >> > installed
>> >> > via
>> >> > the LAN. When we check properties for it under ports this computer
>> >> > no
>> >> > longer
>> >> > has the ability to assign a usb or virtual port (they don't show up
>> >> > in
>> >> > the
>> >> > options list. The motherboard is a new Intel board without an
>> >> > onboard
>> >> > parallel port. How do we reinstall the windows XP usb print
>> >> > service?
>> >> >
>> >> > Thanks
>> >> >
>> >>
>>