Print Preferences box too small/font too large

I'm at my wits end on this-

I've got one user that cannot see all of the print preferences box for
two printers. The others display fine. The preferences box is not
resizable and the user cannot see the duplexing options.

Windows network, printer shared through SBS2003, XPSP2, doesn't matter
what application. All of my other users see it normally.

DPI screen settings are normal, drivers are current. That's about all
I've been able to find
for suggestions. Anyone ever run into this?

was the driver updated on the print server?

Try deleting the connection, then delete the print driver (must be admin)

have the user create the connection again.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tim" <timbadtke@gmail.com> wrote in message
news:fa17c4e1-9b13-46eb-984b-d44e00497d32@i76g2000hsf.googlegroups.com...
> I'm at my wits end on this-
>
> I've got one user that cannot see all of the print preferences box for
> two printers. The others display fine. The preferences box is not
> resizable and the user cannot see the duplexing options.
>
> Windows network, printer shared through SBS2003, XPSP2, doesn't matter
> what application. All of my other users see it normally.
>
> DPI screen settings are normal, drivers are current. That's about all
> I've been able to find
> for suggestions. Anyone ever run into this?

On May 30, 12:21 pm, "Alan Morris [MSFT]"
<ala...@online.microsoft.com> wrote:
> was the driver updated on the print server?
>
> Try deleting the connection, then delete the print driver (must be admin)
>
> have the user create the connection again.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Tim" <timbad...@gmail.com> wrote in message
>
> news:fa17c4e1-9b13-46eb-984b-d44e00497d32@i76g2000hsf.googlegroups.com...
>
> > I'm at my wits end on this-
>
> > I've got one user that cannot see all of the print preferences box for
> > two printers. The others display fine. The preferences box is not
> > resizable and the user cannot see the duplexing options.
>
> > Windows network, printer shared through SBS2003, XPSP2, doesn't matter
> > what application. All of my other users see it normally.
>
> > DPI screen settings are normal, drivers are current. That's about all
> > I've been able to find
> > for suggestions. Anyone ever run into this?

I've tried deleting the connection and reinstalling it, same thing.
Tried installing as a local printer too. It has to a be something
with windows and that computer. My other 20 users are all functioning
normally.

On May 30, 11:09 am, Tim <timbad...@gmail.com> wrote:
> I'm at my wits end on this-
>
> I've got one user that cannot see all of the print preferences box for
> two printers. The others display fine. The preferences box is not
> resizable and the user cannot see the duplexing options.
>
> Windows network, printer shared through SBS2003, XPSP2, doesn't matter
> what application. All of my other users see it normally.
>
> DPI screen settings are normal, drivers are current. That's about all
> I've been able to find
> for suggestions. Anyone ever run into this?

I finally got it figured out for anyone else that's every had this. I
changed the DPI screen settings to 75%, restarted, then changed them
back to normal.