HP LaserJet stops Print Spooler SOLVED

We have a Laserjet 1022n which has a history of crashing the spooler
of machines on which it has been installed using the correct driver
downloaded from the HP Website.

Of course once the spooler won't run (restart and it runs for less
than a minute before stopping again), you can't uninstall the printer
or view its properties.

I thought this was a Windows XP issue and installed the printer shared
from Windows Server2003 - BIG MISTAKE! The spooler stopped and none of
our 75 staff were able to print.

HP support were no use at all, claiming that since the printer was out
of warranty, the server issues were none of their concern.

I backed up the registry key HKEY_LOCAL_MACHINE\SYSTEM
\CurrentControlSet\Control\Print

Under this key I deleted:

...\Environments\Windows NT x86\Drivers\Version-3\HP LaserJet 1022n
...\Printers\HP LaserJet 1022n
...\Monitors\HP Standard TCP/IP Port\Ports\IP_192.168.0.7

and restarted the service and refreshed the Printers. The service kept
running this time.

I then swore bitterly because all my other printers had disappeared.
However, a few minutes later, getting ready to reinstall 6 shared
printers I restarted the service and refreshed once more and they had
all come back except the HP1022n, Hooray!

I had read (somewhere on the Internet) that the spooler issue might be
to do with the protocol of the TCP/IP port. Sure enough, when I
installed it again on a server which wasn't mission critical and
specified Raw not LPR it worked. I'm pretty sure this was the problem.

All at your own risk of course but I hope this helps!

Stephen Solt
IT Systems Manager
CZWG Architects llp
LONDON

Thanks for posting this to the forum!

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

<stephen.solt@googlemail.com> wrote in message
news:81d91493-82ee-43d5-b6d6-c30785612b5a@z72g2000hsb.googlegroups.com...
> We have a Laserjet 1022n which has a history of crashing the spooler
> of machines on which it has been installed using the correct driver
> downloaded from the HP Website.
>
> Of course once the spooler won't run (restart and it runs for less
> than a minute before stopping again), you can't uninstall the printer
> or view its properties.
>
> I thought this was a Windows XP issue and installed the printer shared
> from Windows Server2003 - BIG MISTAKE! The spooler stopped and none of
> our 75 staff were able to print.
>
> HP support were no use at all, claiming that since the printer was out
> of warranty, the server issues were none of their concern.
>
> I backed up the registry key HKEY_LOCAL_MACHINE\SYSTEM
> \CurrentControlSet\Control\Print
>
> Under this key I deleted:
>
> ..\Environments\Windows NT x86\Drivers\Version-3\HP LaserJet 1022n
> ..\Printers\HP LaserJet 1022n
> ..\Monitors\HP Standard TCP/IP Port\Ports\IP_192.168.0.7
>
> and restarted the service and refreshed the Printers. The service kept
> running this time.
>
> I then swore bitterly because all my other printers had disappeared.
> However, a few minutes later, getting ready to reinstall 6 shared
> printers I restarted the service and refreshed once more and they had
> all come back except the HP1022n, Hooray!
>
> I had read (somewhere on the Internet) that the spooler issue might be
> to do with the protocol of the TCP/IP port. Sure enough, when I
> installed it again on a server which wasn't mission critical and
> specified Raw not LPR it worked. I'm pretty sure this was the problem.
>
> All at your own risk of course but I hope this helps!
>
> Stephen Solt
> IT Systems Manager
> CZWG Architects llp
> LONDON

I've seen this failure in HP's software before when updating to a newer
driver and the registry data contained under the previous HP Standard TCP/IP
Port key is not compatible with the new hptcpmon binary that get's updated
with the new driver.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Hal Hostetler [MVP P/I]" <hhh@kvoa.com> wrote in message
news:uURU8CzxIHA.2064@TK2MSFTNGP05.phx.gbl...
> Thanks for posting this to the forum!
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Live at Hot Licks - www.badnewsbluesband.com
>
> <stephen.solt@googlemail.com> wrote in message
> news:81d91493-82ee-43d5-b6d6-c30785612b5a@z72g2000hsb.googlegroups.com...
>> We have a Laserjet 1022n which has a history of crashing the spooler
>> of machines on which it has been installed using the correct driver
>> downloaded from the HP Website.
>>
>> Of course once the spooler won't run (restart and it runs for less
>> than a minute before stopping again), you can't uninstall the printer
>> or view its properties.
>>
>> I thought this was a Windows XP issue and installed the printer shared
>> from Windows Server2003 - BIG MISTAKE! The spooler stopped and none of
>> our 75 staff were able to print.
>>
>> HP support were no use at all, claiming that since the printer was out
>> of warranty, the server issues were none of their concern.
>>
>> I backed up the registry key HKEY_LOCAL_MACHINE\SYSTEM
>> \CurrentControlSet\Control\Print
>>
>> Under this key I deleted:
>>
>> ..\Environments\Windows NT x86\Drivers\Version-3\HP LaserJet 1022n
>> ..\Printers\HP LaserJet 1022n
>> ..\Monitors\HP Standard TCP/IP Port\Ports\IP_192.168.0.7
>>
>> and restarted the service and refreshed the Printers. The service kept
>> running this time.
>>
>> I then swore bitterly because all my other printers had disappeared.
>> However, a few minutes later, getting ready to reinstall 6 shared
>> printers I restarted the service and refreshed once more and they had
>> all come back except the HP1022n, Hooray!
>>
>> I had read (somewhere on the Internet) that the spooler issue might be
>> to do with the protocol of the TCP/IP port. Sure enough, when I
>> installed it again on a server which wasn't mission critical and
>> specified Raw not LPR it worked. I'm pretty sure this was the problem.
>>
>> All at your own risk of course but I hope this helps!
>>
>> Stephen Solt
>> IT Systems Manager
>> CZWG Architects llp
>> LONDON
>
>

Alan Morris [MSFT] wrote:
> I've seen this failure in HP's software before when updating to a newer
> driver and the registry data contained under the previous HP Standard TCP/IP
> Port key is not compatible with the new hptcpmon binary that get's updated
> with the new driver.
>

I'm getting real tired of HP software. It's as if we're back in the
pre-structured programming days.

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm