Fax wizard not working

My fax wizard is not no longer responding and I don't know why
It started with me not able to preview my faxes before I sent it
so i called my pc manuf. for support (HP) and they told me to first
uninstall the fax service in windows component and restart my pc. Then
reinstall the fax service in windows component and restart my pc again but
it still doesn't work

I am able to scan documents fine and even preview it but the fax wizard just
freezes my pc