Fax Printing

I am running XP, SP3. I have an HP - PSC - 1350. I have not needed to send a
fax for a long long time so I don't remember if I have ever used this
particular printer as a fax printer before, but I know that I have used my
previous HP printers to print faxes. I can't seem to figure out how to get
this to work.
I have added the component "Fax Services" through my control panel and I
have configured my fax console, but it keeps telling me that I do not have a
fax printer installed. The print dialogue box does not give me the "Fax
Printer" selection option. I seem to recall that in the past I only had to go
through Control Panel to Printers and Faxes and click on the option to "Add
Fax Printer" and it would install my regular printer as my fax printer. Now
when I click on this, nothing happens.
Can anyone give me some insight into how to resolve this problem?

Explain what a "HP - PSC - 1350" is and why you think it has anything to do
with Windows XP Fax or would be supported in a Microsoft group.
XP Fax only uses analog fax modems that are on the Windows XP HCL. I suspect
the error message has already answered your question, hasn't it?
--
Russ Valentine
[MVP-Outlook]
"Magsmom" <Magsmom@discussions.microsoft.com> wrote in message
news:734559FF-076D-4CDE-A939-13A5C3EDEE83@microsoft.com...
>I am running XP, SP3. I have an HP - PSC - 1350. I have not needed to send
>a
> fax for a long long time so I don't remember if I have ever used this
> particular printer as a fax printer before, but I know that I have used my
> previous HP printers to print faxes. I can't seem to figure out how to
> get
> this to work.
> I have added the component "Fax Services" through my control panel and I
> have configured my fax console, but it keeps telling me that I do not have
> a
> fax printer installed. The print dialogue box does not give me the "Fax
> Printer" selection option. I seem to recall that in the past I only had to
> go
> through Control Panel to Printers and Faxes and click on the option to
> "Add
> Fax Printer" and it would install my regular printer as my fax printer.
> Now
> when I click on this, nothing happens.
> Can anyone give me some insight into how to resolve this problem?

Oh- forgive me for my ignorance since I am but a simple user and not a MVP or
technician. I just have common sense and only speak in common language and
not geek. I shall attempt to explain:

The HP PSC 1350 is my HP(Hewitt Packard) Printer-Scanner-Copier (3 in one),
model 1350. In other words - it is my printer and I should be able to print
out an incoming fax on my printer as I have done many times in the past, but
just not recently.
What I am asking a Microsoft group is this: Why won't my Microsoft XP fax
work with my printer? and "NO" the error message did not answer my
question. In fact, that is my question.

As I explained, I have used my printer to print out faxes in years past.
Perhaps it was with a previous Microsoft OS, and/or a different printer, but
either way, I have fax services through my XP OS and I think I should be able
to print out an incoming fax on my printer, regardless of what printer I am
using.

Oh - any by the way:- You (and some of the knowledge base articles) refer to
"Fax" modems as if they may be different from regular phone modems. And you
refer to "Windows XP HCL. Can you explain what that is?

To summarize: Do I need a special FAX modem or a special FAX printer for my
SP Fax services to work?


"Russ Valentine [MVP-Outlook]" wrote:

> Explain what a "HP - PSC - 1350" is and why you think it has anything to do
> with Windows XP Fax or would be supported in a Microsoft group.
> XP Fax only uses analog fax modems that are on the Windows XP HCL. I suspect
> the error message has already answered your question, hasn't it?
> --
> Russ Valentine
> [MVP-Outlook]
> "Magsmom" <Magsmom@discussions.microsoft.com> wrote in message
> news:734559FF-076D-4CDE-A939-13A5C3EDEE83@microsoft.com...
> >I am running XP, SP3. I have an HP - PSC - 1350. I have not needed to send
> >a
> > fax for a long long time so I don't remember if I have ever used this
> > particular printer as a fax printer before, but I know that I have used my
> > previous HP printers to print faxes. I can't seem to figure out how to
> > get
> > this to work.
> > I have added the component "Fax Services" through my control panel and I
> > have configured my fax console, but it keeps telling me that I do not have
> > a
> > fax printer installed. The print dialogue box does not give me the "Fax
> > Printer" selection option. I seem to recall that in the past I only had to
> > go
> > through Control Panel to Printers and Faxes and click on the option to
> > "Add
> > Fax Printer" and it would install my regular printer as my fax printer.
> > Now
> > when I click on this, nothing happens.
> > Can anyone give me some insight into how to resolve this problem?
>

OK, so you are NOT attempting to use the All-In-One printer to send or
receive Faxes, only to print them once received. The confusion comes from
the fact that many of these AIO devices are also Fax machines and folks who
have them often ask if Windows XP Fax can send and receive through them.
The answer to that is No, the only fax device XP Fax can work with is an
analog fax modem. When XP Fax has an analog fax modem to work with, it
shows up in the Printers and Faxes folder as the Fax Printer. It's purpose
here is to allow other applications to send faxes by "printing" documents to
it, just as you would a regular printer if you wanted hardcopy of the
document. So, the "Fax Printer" in Printers and Faxes is the Fax
service/fax modem combo acting as a printer. So, assuming your XP Fax
service is setup with an analog fax modem, it can send and receive faxes,
and you want to make hardcopy of a received or send fax item, you're saying
the HP doesn't show up in the list of printers when you go to 'File|Print'
in the Fax Console?

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com
"Magsmom" <Magsmom@discussions.microsoft.com> wrote in message
news:B52254E5-4AF6-4F96-BDCA-64120E14C08C@microsoft.com...
> Oh- forgive me for my ignorance since I am but a simple user and not a MVP
> or
> technician. I just have common sense and only speak in common language
> and
> not geek. I shall attempt to explain:
>
> The HP PSC 1350 is my HP(Hewitt Packard) Printer-Scanner-Copier (3 in
> one),
> model 1350. In other words - it is my printer and I should be able to
> print
> out an incoming fax on my printer as I have done many times in the past,
> but
> just not recently.
> What I am asking a Microsoft group is this: Why won't my Microsoft XP fax
> work with my printer? and "NO" the error message did not answer my
> question. In fact, that is my question.
>
> As I explained, I have used my printer to print out faxes in years past.
> Perhaps it was with a previous Microsoft OS, and/or a different printer,
> but
> either way, I have fax services through my XP OS and I think I should be
> able
> to print out an incoming fax on my printer, regardless of what printer I
> am
> using.
>
> Oh - any by the way:- You (and some of the knowledge base articles) refer
> to
> "Fax" modems as if they may be different from regular phone modems. And
> you
> refer to "Windows XP HCL. Can you explain what that is?
>
> To summarize: Do I need a special FAX modem or a special FAX printer for
> my
> SP Fax services to work?
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Explain what a "HP - PSC - 1350" is and why you think it has anything to
>> do
>> with Windows XP Fax or would be supported in a Microsoft group.
>> XP Fax only uses analog fax modems that are on the Windows XP HCL. I
>> suspect
>> the error message has already answered your question, hasn't it?
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Magsmom" <Magsmom@discussions.microsoft.com> wrote in message
>> news:734559FF-076D-4CDE-A939-13A5C3EDEE83@microsoft.com...
>> >I am running XP, SP3. I have an HP - PSC - 1350. I have not needed to
>> >send
>> >a
>> > fax for a long long time so I don't remember if I have ever used this
>> > particular printer as a fax printer before, but I know that I have used
>> > my
>> > previous HP printers to print faxes. I can't seem to figure out how to
>> > get
>> > this to work.
>> > I have added the component "Fax Services" through my control panel and
>> > I
>> > have configured my fax console, but it keeps telling me that I do not
>> > have
>> > a
>> > fax printer installed. The print dialogue box does not give me the
>> > "Fax
>> > Printer" selection option. I seem to recall that in the past I only had
>> > to
>> > go
>> > through Control Panel to Printers and Faxes and click on the option to
>> > "Add
>> > Fax Printer" and it would install my regular printer as my fax printer.
>> > Now
>> > when I click on this, nothing happens.
>> > Can anyone give me some insight into how to resolve this problem?
>>

Sorry to suggest the obvious, but have you rebooted?

I haven't used HP multifunction devices for faxing before, but my HP has
software for configuring the device. You might see if you have this.
Hewlett Packard has a pretty good web site with current drivers, tools and
support so you might check with them as well.

Good luck

url:http://www.ureader.com/msg/12883601.aspx

Thank you Hal.
I think I understand your post. It appears that although the regular phone
modems that used to handle faxes in the past, are no longer sufficient to use
with Windows XP. So much for progress!

When I open my fax console, all options for sending and receiving faxes are
grayed out and un-available and the status bar has the message "No Fax
printer installed", so I assume that I must not have an analog fax modem on
my system. Therefore, I would have to purchase and install this fax modem
before I can utilitze the XP fax services. Would this "Fax" modem be
available from most computer stores Micro Center or Comp USA?


"Hal Hostetler [MVP-P/I]" wrote:

> OK, so you are NOT attempting to use the All-In-One printer to send or
> receive Faxes, only to print them once received. The confusion comes from
> the fact that many of these AIO devices are also Fax machines and folks who
> have them often ask if Windows XP Fax can send and receive through them.
> The answer to that is No, the only fax device XP Fax can work with is an
> analog fax modem. When XP Fax has an analog fax modem to work with, it
> shows up in the Printers and Faxes folder as the Fax Printer. It's purpose
> here is to allow other applications to send faxes by "printing" documents to
> it, just as you would a regular printer if you wanted hardcopy of the
> document. So, the "Fax Printer" in Printers and Faxes is the Fax
> service/fax modem combo acting as a printer. So, assuming your XP Fax
> service is setup with an analog fax modem, it can send and receive faxes,
> and you want to make hardcopy of a received or send fax item, you're saying
> the HP doesn't show up in the list of printers when you go to 'File|Print'
> in the Fax Console?
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Live at Hot Licks - www.badnewsbluesband.com
> "Magsmom" <Magsmom@discussions.microsoft.com> wrote in message
> news:B52254E5-4AF6-4F96-BDCA-64120E14C08C@microsoft.com...
> > Oh- forgive me for my ignorance since I am but a simple user and not a MVP
> > or
> > technician. I just have common sense and only speak in common language
> > and
> > not geek. I shall attempt to explain:
> >
> > The HP PSC 1350 is my HP(Hewitt Packard) Printer-Scanner-Copier (3 in
> > one),
> > model 1350. In other words - it is my printer and I should be able to
> > print
> > out an incoming fax on my printer as I have done many times in the past,
> > but
> > just not recently.
> > What I am asking a Microsoft group is this: Why won't my Microsoft XP fax
> > work with my printer? and "NO" the error message did not answer my
> > question. In fact, that is my question.
> >
> > As I explained, I have used my printer to print out faxes in years past.
> > Perhaps it was with a previous Microsoft OS, and/or a different printer,
> > but
> > either way, I have fax services through my XP OS and I think I should be
> > able
> > to print out an incoming fax on my printer, regardless of what printer I
> > am
> > using.
> >
> > Oh - any by the way:- You (and some of the knowledge base articles) refer
> > to
> > "Fax" modems as if they may be different from regular phone modems. And
> > you
> > refer to "Windows XP HCL. Can you explain what that is?
> >
> > To summarize: Do I need a special FAX modem or a special FAX printer for
> > my
> > SP Fax services to work?
> >
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Explain what a "HP - PSC - 1350" is and why you think it has anything to
> >> do
> >> with Windows XP Fax or would be supported in a Microsoft group.
> >> XP Fax only uses analog fax modems that are on the Windows XP HCL. I
> >> suspect
> >> the error message has already answered your question, hasn't it?
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Magsmom" <Magsmom@discussions.microsoft.com> wrote in message
> >> news:734559FF-076D-4CDE-A939-13A5C3EDEE83@microsoft.com...
> >> >I am running XP, SP3. I have an HP - PSC - 1350. I have not needed to
> >> >send
> >> >a
> >> > fax for a long long time so I don't remember if I have ever used this
> >> > particular printer as a fax printer before, but I know that I have used
> >> > my
> >> > previous HP printers to print faxes. I can't seem to figure out how to
> >> > get
> >> > this to work.
> >> > I have added the component "Fax Services" through my control panel and
> >> > I
> >> > have configured my fax console, but it keeps telling me that I do not
> >> > have
> >> > a
> >> > fax printer installed. The print dialogue box does not give me the
> >> > "Fax
> >> > Printer" selection option. I seem to recall that in the past I only had
> >> > to
> >> > go
> >> > through Control Panel to Printers and Faxes and click on the option to
> >> > "Add
> >> > Fax Printer" and it would install my regular printer as my fax printer.
> >> > Now
> >> > when I click on this, nothing happens.
> >> > Can anyone give me some insight into how to resolve this problem?
> >>
>

The HP PSC is only a multi-function machine for printing, scanning and
copying. It does not have any fax capabilities of it's own. It can be used
for scanning a document into your computer, which you could then fax through
your computer fax software, or if you receive a fax through your computer fax
software, you could print it out on your printer. At least - that's the way
it used to work before Microsoft blessed us with this wonderful new product
called XP.

"Will Adams" wrote:

> Sorry to suggest the obvious, but have you rebooted?
>
> I haven't used HP multifunction devices for faxing before, but my HP has
> software for configuring the device. You might see if you have this.
> Hewlett Packard has a pretty good web site with current drivers, tools and
> support so you might check with them as well.
>
> Good luck
>
> url:http://www.ureader.com/msg/12883601.aspx
>

As an afterthought:- I can't help but wondering about this. I think the
phone modem that I have in my computer is an analog phone modem. I used it
for dial up interent on regular analog phone lines. What is different about
a "Fax" modem that would keep this from working?

"Hal Hostetler [MVP-P/I]" wrote:

> OK, so you are NOT attempting to use the All-In-One printer to send or
> receive Faxes, only to print them once received. The confusion comes from
> the fact that many of these AIO devices are also Fax machines and folks who
> have them often ask if Windows XP Fax can send and receive through them.
> The answer to that is No, the only fax device XP Fax can work with is an
> analog fax modem. When XP Fax has an analog fax modem to work with, it
> shows up in the Printers and Faxes folder as the Fax Printer. It's purpose
> here is to allow other applications to send faxes by "printing" documents to
> it, just as you would a regular printer if you wanted hardcopy of the
> document. So, the "Fax Printer" in Printers and Faxes is the Fax
> service/fax modem combo acting as a printer. So, assuming your XP Fax
> service is setup with an analog fax modem, it can send and receive faxes,
> and you want to make hardcopy of a received or send fax item, you're saying
> the HP doesn't show up in the list of printers when you go to 'File|Print'
> in the Fax Console?
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Live at Hot Licks - www.badnewsbluesband.com
> "Magsmom" <Magsmom@discussions.microsoft.com> wrote in message
> news:B52254E5-4AF6-4F96-BDCA-64120E14C08C@microsoft.com...
> > Oh- forgive me for my ignorance since I am but a simple user and not a MVP
> > or
> > technician. I just have common sense and only speak in common language
> > and
> > not geek. I shall attempt to explain:
> >
> > The HP PSC 1350 is my HP(Hewitt Packard) Printer-Scanner-Copier (3 in
> > one),
> > model 1350. In other words - it is my printer and I should be able to
> > print
> > out an incoming fax on my printer as I have done many times in the past,
> > but
> > just not recently.
> > What I am asking a Microsoft group is this: Why won't my Microsoft XP fax
> > work with my printer? and "NO" the error message did not answer my
> > question. In fact, that is my question.
> >
> > As I explained, I have used my printer to print out faxes in years past.
> > Perhaps it was with a previous Microsoft OS, and/or a different printer,
> > but
> > either way, I have fax services through my XP OS and I think I should be
> > able
> > to print out an incoming fax on my printer, regardless of what printer I
> > am
> > using.
> >
> > Oh - any by the way:- You (and some of the knowledge base articles) refer
> > to
> > "Fax" modems as if they may be different from regular phone modems. And
> > you
> > refer to "Windows XP HCL. Can you explain what that is?
> >
> > To summarize: Do I need a special FAX modem or a special FAX printer for
> > my
> > SP Fax services to work?
> >
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Explain what a "HP - PSC - 1350" is and why you think it has anything to
> >> do
> >> with Windows XP Fax or would be supported in a Microsoft group.
> >> XP Fax only uses analog fax modems that are on the Windows XP HCL. I
> >> suspect
> >> the error message has already answered your question, hasn't it?
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Magsmom" <Magsmom@discussions.microsoft.com> wrote in message
> >> news:734559FF-076D-4CDE-A939-13A5C3EDEE83@microsoft.com...
> >> >I am running XP, SP3. I have an HP - PSC - 1350. I have not needed to
> >> >send
> >> >a
> >> > fax for a long long time so I don't remember if I have ever used this
> >> > particular printer as a fax printer before, but I know that I have used
> >> > my
> >> > previous HP printers to print faxes. I can't seem to figure out how to
> >> > get
> >> > this to work.
> >> > I have added the component "Fax Services" through my control panel and
> >> > I
> >> > have configured my fax console, but it keeps telling me that I do not
> >> > have
> >> > a
> >> > fax printer installed. The print dialogue box does not give me the
> >> > "Fax
> >> > Printer" selection option. I seem to recall that in the past I only had
> >> > to
> >> > go
> >> > through Control Panel to Printers and Faxes and click on the option to
> >> > "Add
> >> > Fax Printer" and it would install my regular printer as my fax printer.
> >> > Now
> >> > when I click on this, nothing happens.
> >> > Can anyone give me some insight into how to resolve this problem?
> >>
>

Magsmom wrote:
> Thank you Hal.
> I think I understand your post. It appears that although the regular phone
> modems that used to handle faxes in the past, are no longer sufficient to use
> with Windows XP. So much for progress!
>
> When I open my fax console, all options for sending and receiving faxes are
> grayed out and un-available and the status bar has the message "No Fax
> printer installed", so I assume that I must not have an analog fax modem on
> my system. Therefore, I would have to purchase and install this fax modem
> before I can utilitze the XP fax services. Would this "Fax" modem be
> available from most computer stores Micro Center or Comp USA?
>

Not quite.

If you've ever sent a fax with *this computer* (not your current
printer), then the chances are that you *do* have a fax modem.

The easiest way to resolve this issue is to open Device Manager (e.g.,
right click "My Computer" select "Properties" then "Hardware" then click
the "Device Manager" button) and go down the list until you see
"Modems." Then click on the + to open this category. If the entry
there isn't self-explanatory (mine, for example, says "Zoom V.92 PCI
Voice FaxModem") then either Google the make/model or post it here.

As for buying a new fax modem -- if you really need one -- yes, most
computer stores should carry these (most CompUSA stored have closed,
however).

Just keep in mind that you use your HP PSC 1350 *printer* to print the
fax after your *fax modem* has actually received it.

The term "fax printer" is misleading because, as Hal explained,
selecting the "fax printer" to "print" a document does not in fact
result in any printing, but sends the document to the fax modem to be
transmitted over the phone line.
--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

I can't remember for sure, but I think I may have used this computer to send
faxes before, with a different printer.
According to my Device Manager, I have a BCM V.92.56K Modem and it is
working properly. No other description was given so I googled BCM and never
really found anything to say specifically whether or not it is a "fax" modem.
However, I did find a posting by someone who said they had previously used
this modem to send faxes and then suddenly, it would not work anymore to send
faxes. This person was using XP and I am wondering if possibly either SP2 or
SP3 may have messed something up.

I understand that I cannot print a fax until my fax console has received it,
but the fact that my fax console "File" menu items are all grayed out and I
have the message "No Fax Printer Installed" in the status bar, would lead me
to believe that it is not possible for me to send or receive faxes until that
issue is resolved.

Also, the Fax Console "Help" files have the following instructions for
sending a windows document as a fax:

"Send a fax from a Windows application. You can send a fax from a Windows
application by opening or creating a document in the application, and then
printing it to a fax printer. The Send Fax Wizard then opens to help you send
the fax, with a cover page if required. "

That sounds to me as if I should be able to open my document and then click
on print and select the "Fax Printer" but I can't find out how to configure
my PSC as the fax printer.


"Lem" wrote:

> Magsmom wrote:
> > Thank you Hal.
> > I think I understand your post. It appears that although the regular phone
> > modems that used to handle faxes in the past, are no longer sufficient to use
> > with Windows XP. So much for progress!
> >
> > When I open my fax console, all options for sending and receiving faxes are
> > grayed out and un-available and the status bar has the message "No Fax
> > printer installed", so I assume that I must not have an analog fax modem on
> > my system. Therefore, I would have to purchase and install this fax modem
> > before I can utilitze the XP fax services. Would this "Fax" modem be
> > available from most computer stores Micro Center or Comp USA?
> >
>
> Not quite.
>
> If you've ever sent a fax with *this computer* (not your current
> printer), then the chances are that you *do* have a fax modem.
>
> The easiest way to resolve this issue is to open Device Manager (e.g.,
> right click "My Computer" select "Properties" then "Hardware" then click
> the "Device Manager" button) and go down the list until you see
> "Modems." Then click on the + to open this category. If the entry
> there isn't self-explanatory (mine, for example, says "Zoom V.92 PCI
> Voice FaxModem") then either Google the make/model or post it here.
>
> As for buying a new fax modem -- if you really need one -- yes, most
> computer stores should carry these (most CompUSA stored have closed,
> however).
>
> Just keep in mind that you use your HP PSC 1350 *printer* to print the
> fax after your *fax modem* has actually received it.
>
> The term "fax printer" is misleading because, as Hal explained,
> selecting the "fax printer" to "print" a document does not in fact
> result in any printing, but sends the document to the fax modem to be
> transmitted over the phone line.
> --
> Lem -- MS-MVP
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm
>