Domain User ID and Password Prompted when accessing a file server

Dear All,
I am not sure if my below explanation is clear enough. But would appreciate
if some one can enlighten me the cause and solution.

My users tried to access the file server using the server domain name.
For example, \\server123. Then the users are always prompted to input
the domain ID and password (eg, domain\users and password123).

Then, if the user access directly by server IP address, there is no such
issue.
I have tried to do the below.

01) Clear the cache in C:\Windows\Temp and
C:\Documents and Settings\user\temp.
02) Flush the DNS by the command "ipconfig.exe /flushdns"
03) Use ComboFix.exe

Then reboot the pc and the problem still exists. Pls help.

Many thanks and Best Regards
Sandra Poh

this is from all systems or particular system?


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"Sandra Poh" wrote:

> Dear All,
> I am not sure if my below explanation is clear enough. But would appreciate
> if some one can enlighten me the cause and solution.
>
> My users tried to access the file server using the server domain name.
> For example, \\server123. Then the users are always prompted to input
> the domain ID and password (eg, domain\users and password123).
>
> Then, if the user access directly by server IP address, there is no such
> issue.
> I have tried to do the below.
>
> 01) Clear the cache in C:\Windows\Temp and
> C:\Documents and Settings\user\temp.
> 02) Flush the DNS by the command "ipconfig.exe /flushdns"
> 03) Use ComboFix.exe
>
> Then reboot the pc and the problem still exists. Pls help.
>
> Many thanks and Best Regards
> Sandra Poh