Remote Assistance Ticket expires too soon

I am trying to use Remote Assistance to control a computer that is testing
some highly energetic materials. At times during the testing process it is
necessary to have someone at the remote computer and another operator at the
local computer. Both want to see whats going on on the local computer at the
same time, therefore Remote Desktop won’t work. These computers are on an
isolated LAN so I am not worried about viruses and such. I don’t have a
domain set up or active directory but have found that using a ticket in a
files works well to establish the remote connection. The problem I have is
that its difficult to get a new ticket every time I need to establish the
remote connection. I have tried to extend the expiration time but I get a
message that 1 hour is the maximum time allowed although the drop down lists
go out to 99 days. I have also tried to change the maximum expiration time
in the System, Remote tab which is set to 30 days and although the drop down
list allow up to 99 days it will only accept a maximum of 30 days which is
much more than 1 hour but I still only get 1 hour when creating a ticket.
Any help would be appreciated.
--
farmerj

This page has the information to extend the invitation time out to 99 days.
Its a group policy setting...

http://theillustratednetwork.mvps.or...ssistance.html

With that said perhaps you might consider UltraVNC as an alternative...

http://www.uvnc.com/

....or TeamViewer...

http://www.teamviewer.com/index.aspx

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"farmerj" <farmerj@discussions.microsoft.com> wrote in message
news:B6367CE9-DD89-4E07-ABC4-3F409EB4D275@microsoft.com...
>I am trying to use Remote Assistance to control a computer that is testing
> some highly energetic materials. At times during the testing process it
> is
> necessary to have someone at the remote computer and another operator at
> the
> local computer. Both want to see whats going on on the local computer at
> the
> same time, therefore Remote Desktop won’t work. These computers are on an
> isolated LAN so I am not worried about viruses and such. I don’t have a
> domain set up or active directory but have found that using a ticket in a
> files works well to establish the remote connection. The problem I have
> is
> that its difficult to get a new ticket every time I need to establish the
> remote connection. I have tried to extend the expiration time but I get a
> message that 1 hour is the maximum time allowed although the drop down
> lists
> go out to 99 days. I have also tried to change the maximum expiration
> time
> in the System, Remote tab which is set to 30 days and although the drop
> down
> list allow up to 99 days it will only accept a maximum of 30 days which is
> much more than 1 hour but I still only get 1 hour when creating a ticket.
> Any help would be appreciated.
> --
> farmerj

farmerj wrote:
> I am trying to use Remote Assistance to control a computer that is
> testing some highly energetic materials. At times during the
> testing process it is necessary to have someone at the remote
> computer and another operator at the local computer. Both want to
> see whats going on on the local computer at the same time,
> therefore Remote Desktop won't work. These computers are on an
> isolated LAN so I am not worried about viruses and such. I don't
> have a domain set up or active directory but have found that using
> a ticket in a files works well to establish the remote connection.
> The problem I have is that its difficult to get a new ticket every
> time I need to establish the remote connection. I have tried to
> extend the expiration time but I get a message that 1 hour is the
> maximum time allowed although the drop down lists go out to 99
> days. I have also tried to change the maximum expiration time in
> the System, Remote tab which is set to 30 days and although the
> drop down list allow up to 99 days it will only accept a maximum of
> 30 days which is much more than 1 hour but I still only get 1 hour
> when creating a ticket. Any help would be appreciated.


UltraVNC...

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Thanks for the help. This solved my problem.
--
farmerj


"Sooner Al [MVP]" wrote:

> This page has the information to extend the invitation time out to 99 days.
> Its a group policy setting...
>
> http://theillustratednetwork.mvps.or...ssistance.html
>
> With that said perhaps you might consider UltraVNC as an alternative...
>
> http://www.uvnc.com/
>
> ...or TeamViewer...
>
> http://www.teamviewer.com/index.aspx
>
> --
>
> Al Jarvi (MS-MVP Windows – Desktop User Experience)
>
> Please post *ALL* questions and replies to the news group for the
> mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
> How to ask a question
> http://support.microsoft.com/KB/555375
>
> "farmerj" <farmerj@discussions.microsoft.com> wrote in message
> news:B6367CE9-DD89-4E07-ABC4-3F409EB4D275@microsoft.com...
> >I am trying to use Remote Assistance to control a computer that is testing
> > some highly energetic materials. At times during the testing process it
> > is
> > necessary to have someone at the remote computer and another operator at
> > the
> > local computer. Both want to see whats going on on the local computer at
> > the
> > same time, therefore Remote Desktop won’t work. These computers are on an
> > isolated LAN so I am not worried about viruses and such. I don’t have a
> > domain set up or active directory but have found that using a ticket in a
> > files works well to establish the remote connection. The problem I have
> > is
> > that its difficult to get a new ticket every time I need to establish the
> > remote connection. I have tried to extend the expiration time but I get a
> > message that 1 hour is the maximum time allowed although the drop down
> > lists
> > go out to 99 days. I have also tried to change the maximum expiration
> > time
> > in the System, Remote tab which is set to 30 days and although the drop
> > down
> > list allow up to 99 days it will only accept a maximum of 30 days which is
> > much more than 1 hour but I still only get 1 hour when creating a ticket.
> > Any help would be appreciated.
> > --
> > farmerj
>

Glad to be of help...

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"farmerj" <farmerj@discussions.microsoft.com> wrote in message
news:25F6EE49-54F0-4587-A302-3DDAF10F555E@microsoft.com...
> Thanks for the help. This solved my problem.
> --
> farmerj
>
>
> "Sooner Al [MVP]" wrote:
>
>> This page has the information to extend the invitation time out to 99
>> days.
>> Its a group policy setting...
>>
>> http://theillustratednetwork.mvps.or...ssistance.html
>>
>> With that said perhaps you might consider UltraVNC as an alternative...
>>
>> http://www.uvnc.com/
>>
>> ...or TeamViewer...
>>
>> http://www.teamviewer.com/index.aspx
>>
>> --
>>
>> Al Jarvi (MS-MVP Windows – Desktop User Experience)
>>
>> Please post *ALL* questions and replies to the news group for the
>> mutual benefit of all of us...
>> The MS-MVP Program - http://mvp.support.microsoft.com
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights...
>> How to ask a question
>> http://support.microsoft.com/KB/555375
>>
>> "farmerj" <farmerj@discussions.microsoft.com> wrote in message
>> news:B6367CE9-DD89-4E07-ABC4-3F409EB4D275@microsoft.com...
>> >I am trying to use Remote Assistance to control a computer that is
>> >testing
>> > some highly energetic materials. At times during the testing process
>> > it
>> > is
>> > necessary to have someone at the remote computer and another operator
>> > at
>> > the
>> > local computer. Both want to see whats going on on the local computer
>> > at
>> > the
>> > same time, therefore Remote Desktop won’t work. These computers are on
>> > an
>> > isolated LAN so I am not worried about viruses and such. I don’t have
>> > a
>> > domain set up or active directory but have found that using a ticket in
>> > a
>> > files works well to establish the remote connection. The problem I
>> > have
>> > is
>> > that its difficult to get a new ticket every time I need to establish
>> > the
>> > remote connection. I have tried to extend the expiration time but I
>> > get a
>> > message that 1 hour is the maximum time allowed although the drop down
>> > lists
>> > go out to 99 days. I have also tried to change the maximum expiration
>> > time
>> > in the System, Remote tab which is set to 30 days and although the drop
>> > down
>> > list allow up to 99 days it will only accept a maximum of 30 days which
>> > is
>> > much more than 1 hour but I still only get 1 hour when creating a
>> > ticket.
>> > Any help would be appreciated.
>> > --
>> > farmerj
>>