Ok, if you can get the DSL modem/router into a bridge/pass through mode or
figure out how to open TCP Port 3389 it should work. In the former case your
Dad's PC would get a public IP from his ISP. You could call using that. In
the latter case he gets a private IP from the DSL modem/routers built-in
DHCP server. In order to do port forwarding it would be best if he
configured his PC for a static IP. You would still call using the pubic IP
of the DSL modem/router.
Help setting a static IP address...
http://www.portforward.com/networking/staticip.htm
You also might consider using an alternative program to access his PC for
your help desk function. I use and recommend TeamViewer. I have found it
faster in response than Remote Assistance. TeamViewer is *FREE* for personal
use. The nice thing about TeamViewer is if you use their third-party
connection server you don't need to worry about firewall and router ports
being open which may be a big plus for you and your Dad.
http://www.teamviewer.com/index.aspx
--
Al Jarvi (MS-MVP Windows - Desktop User Experience)
Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program -
http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375
"Paul Sala" <psalaN0-SPAM@us.ibm.comN0SPAMM> wrote in message
news:%23PWcUjymIHA.748@TK2MSFTNGP04.phx.gbl...
>> Is your Dad's PC also behind another router besides the DSL
>> modem/router device?
>
> No, he only has the verizon supplied Westell modem.
>
>
> "Sooner Al [MVP]" <SoonerAl@somewhere.net.invalid> wrote in message
> news:7A794429-57ED-4015-92D3-67F7B69E33B7@microsoft.com...
>> You would need to either open TCP Port 3389 in the DSL modem/router or
>> put into a bridge/pass through mode of operation so it does not act as a
>> router. Check the DSL modem/router users manual or check with the ISP for
>> help with that. Is your Dad's PC also behind another router besides the
>> DSL modem/router device?
>>
>> --
>>
>> Al Jarvi (MS-MVP Windows - Desktop User Experience)
>>
>> Please post *ALL* questions and replies to the news group for the
>> mutual benefit of all of us...
>> The MS-MVP Program - http://mvp.support.microsoft.com
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights...
>> How to ask a question
>> http://support.microsoft.com/KB/555375
>>
>> "Paul Sala" <psalaN0-SPAM@us.ibm.comN0SPAMM> wrote in message
>> news:OL5VQTymIHA.3636@TK2MSFTNGP02.phx.gbl...
>>>I am trying to remotely help my Dad with his PC. In the past when he was
>>>on
>>> dialup I was able to connect to his PC by going to Start->Help and
>>> support->Offer Remote Assistance. In the ORA window I would enter my
>>> Dad's
>>> current IP address, he would accept my offer and I was in.
>>>
>>> But now he has DSL and the DSL modem is also a router. So his IP address
>>> on
>>> his private side of the router maybe something like 10.10.10.118 and on
>>> the
>>> public side his IP maybe 198.192.10.111. I tried entering either the
>>> private
>>> or public IP address, but my Dad never receives my offer.
>>>
>>> Is there a way to enter both the public and private IP addresses so
>>> there is
>>> a full route to my Dads PC? Or is there a way to hack the ORA html form
>>> to
>>> insert a full proper route?
>>>
>>> Thanks.....
>>>
>>
>
>
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