Re: Remote Assistance connection could not be established because
How do you change the IP address from private to public?
"Shenan Stanley" wrote:
> Theillbehaviored wrote:
> > When I try to connect to some of my friends it says "Remote
> > Assistance connection could not be established because the remote
> > host name could not be resolved. Please try again." does anyone
> > know what the problem is?
>
> Robert L [MS-MVP] wrote:
> > You may need to change the IP address from private to public.
> >
> > remote desktop
> > How to fix the error "Remote Assistance connection could not be
> > established
> > because the remote host name could not be resolved"? ...
> > www.chicagotech.net/rdesktop.htm
>
> Michael Adcock wrote:
> > I'm having the same problem. I saw one posting in here that
> > suggested it was because of firewall settings on the ISP and that
> > it could be resolved by sending the request via Outlook with a
> > couple additional lines in the request, but now that I'm looking
> > for the additional lines, I can't find them. The people I'm trying
> > to help even turned off their firewall in XP for the duration of
> > the request, but still nothing. I haven't had this trouble with
> > other connections.
>
> First - you need the requestor to have configured their equipment (remotely)
> correctly. I assume they are behind some sort of router. They need to
> configure that router to forward port 3389 requests through to a particular
> machine on the other side of that router/NAT device.
>
> Second - Their software firewall (if they have one enabled) has to allow
> remote assistance through. It's a simple checkbox in the Windows Firewall
> settings and the addition of port 3389 to other firewalls.
>
> Third - you want to get emailed the request and you want to open it to
> verify you have their external IP address and not the NAT IP address of
> their computer. If you have the NAT address (usually 192.168.x.x) -- you
> will need to edit that and save the file. (See the last link...)
>
> Fourth - they must be around when you accept the request.
>
> Some helpful remote assistance links..
>
> Overview of Remote Assistance in Windows XP
> http://support.microsoft.com/kb/300546
>
> Using Remote Assistance to Get Help When You Need It
> http://www.microsoft.com/windowsxp/u...ist/intro.mspx
>
> HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
> http://support.microsoft.com/kb/306556/
>
> Start a Remote Assistance Session from Windows Messenger
> http://www.microsoft.com/windowsxp/u...ist/viaim.mspx
>
> HOW TO: Provide Remote Assistance In Response to Windows Messenger
> Invitation in Windows XP
> http://support.microsoft.com/kb/306800/
>
> HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
> http://support.microsoft.com/kb/306757/
>
> HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in
> Windows XP
> http://support.microsoft.com/kb/306791/
>
> Start a Remote Assistance Session by Sending a File
> http://www.microsoft.com/windowsxp/u...t/viafile.mspx
>
> Step-by-Step Guide to Remote Assistance
> http://www.microsoft.com/technet/pro.../rmassist.mspx
>
> Provide Remote Assistance When Using a NAT Device
> http://www.microsoft.com/windowsxp/u.../jackson1.mspx
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>
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