Problems logging in locally after Remote Desktop session

I have read a great many posts about Remote Desktop issues but cannot find
anything which explains exactly what I am seeing. The scenario ..

I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a home
built desktop machine, also running XP Pro SP2

My desktop machine is connected to a Linkysys WRT54GS router via a wired
connection. My laptop is connected to the same router but using a wireless
connection.

From my laptop I am able to remote desktop into my desktop machine. However,
when I kill my remote desktop session, on my desktop machine the login screen
still says that I am logged in. I am not sure if this is indicative of a
problem or not.

Next, I log in at my desktop machine but all that happens is that the screen
goes black and I am unable to do anything. Even CTRL-ALT-DEL doesn't do
anything. Note that the same problem happens if I use a wired connection from
my laptop to the router.

On this black screen, at the top right I see the Kaspersky Internet Suite 7
logo. At first I thought that it was Kaspersky which was causing the problem
so I completely uninstalled it and repeated the experiments. This time I get
the same black screen, but without the Kaspersky logo.

The only way that I have found to get my desktop machine back up and be able
to log back in is to do a hard reset or power cycle.

Note that this issue happens when I try to remote desktop on my local
network, I am not trying to get in via the public internet. No VPN is
involved.

I use the same laptop at work to remote desktop into other XP machines at
work (over a local network) and Remote Desktop works fine.

Does anyone l any idea what could be causing these problems?

thanks in advance for your help

By "kill my remote desktop session" do you use a log off or disconnect or
simply click on the little x in the top right corner of the Remote Desktop
[RDC] display?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"bbear2" <bbear2@discussions.microsoft.com> wrote in message
news:ADB8E635-0EB8-4E6B-9BA6-737D53B6AFC3@microsoft.com...
>I have read a great many posts about Remote Desktop issues but cannot find
> anything which explains exactly what I am seeing. The scenario ..
>
> I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a home
> built desktop machine, also running XP Pro SP2
>
> My desktop machine is connected to a Linkysys WRT54GS router via a wired
> connection. My laptop is connected to the same router but using a wireless
> connection.
>
> From my laptop I am able to remote desktop into my desktop machine.
> However,
> when I kill my remote desktop session, on my desktop machine the login
> screen
> still says that I am logged in. I am not sure if this is indicative of a
> problem or not.
>
> Next, I log in at my desktop machine but all that happens is that the
> screen
> goes black and I am unable to do anything. Even CTRL-ALT-DEL doesn't do
> anything. Note that the same problem happens if I use a wired connection
> from
> my laptop to the router.
>
> On this black screen, at the top right I see the Kaspersky Internet Suite
> 7
> logo. At first I thought that it was Kaspersky which was causing the
> problem
> so I completely uninstalled it and repeated the experiments. This time I
> get
> the same black screen, but without the Kaspersky logo.
>
> The only way that I have found to get my desktop machine back up and be
> able
> to log back in is to do a hard reset or power cycle.
>
> Note that this issue happens when I try to remote desktop on my local
> network, I am not trying to get in via the public internet. No VPN is
> involved.
>
> I use the same laptop at work to remote desktop into other XP machines at
> work (over a local network) and Remote Desktop works fine.
>
> Does anyone l any idea what could be causing these problems?
>
> thanks in advance for your help
>

I am sorry, 'killed' was a bad choice of word.

Yes, I click on the little X at the top right hand corner of the Remote
Desktop screen on my laptop.


"Sooner Al [MVP]" wrote:

> By "kill my remote desktop session" do you use a log off or disconnect or
> simply click on the little x in the top right corner of the Remote Desktop
> [RDC] display?
>
> --
>
> Al Jarvi (MS-MVP Windows – Desktop User Experience)
>
> Please post *ALL* questions and replies to the news group for the
> mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
> How to ask a question
> http://support.microsoft.com/KB/555375
>
> "bbear2" <bbear2@discussions.microsoft.com> wrote in message
> news:ADB8E635-0EB8-4E6B-9BA6-737D53B6AFC3@microsoft.com...
> >I have read a great many posts about Remote Desktop issues but cannot find
> > anything which explains exactly what I am seeing. The scenario ..
> >
> > I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a home
> > built desktop machine, also running XP Pro SP2
> >
> > My desktop machine is connected to a Linkysys WRT54GS router via a wired
> > connection. My laptop is connected to the same router but using a wireless
> > connection.
> >
> > From my laptop I am able to remote desktop into my desktop machine.
> > However,
> > when I kill my remote desktop session, on my desktop machine the login
> > screen
> > still says that I am logged in. I am not sure if this is indicative of a
> > problem or not.
> >
> > Next, I log in at my desktop machine but all that happens is that the
> > screen
> > goes black and I am unable to do anything. Even CTRL-ALT-DEL doesn't do
> > anything. Note that the same problem happens if I use a wired connection
> > from
> > my laptop to the router.
> >
> > On this black screen, at the top right I see the Kaspersky Internet Suite
> > 7
> > logo. At first I thought that it was Kaspersky which was causing the
> > problem
> > so I completely uninstalled it and repeated the experiments. This time I
> > get
> > the same black screen, but without the Kaspersky logo.
> >
> > The only way that I have found to get my desktop machine back up and be
> > able
> > to log back in is to do a hard reset or power cycle.
> >
> > Note that this issue happens when I try to remote desktop on my local
> > network, I am not trying to get in via the public internet. No VPN is
> > involved.
> >
> > I use the same laptop at work to remote desktop into other XP machines at
> > work (over a local network) and Remote Desktop works fine.
> >
> > Does anyone l any idea what could be causing these problems?
> >
> > thanks in advance for your help
> >
>

What happens if you Logoff or Disconnect from the RDC session?

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"bbear2" <bbear2@discussions.microsoft.com> wrote in message
news:3D7537B1-4805-488B-B583-3911A546DB96@microsoft.com...
>I am sorry, 'killed' was a bad choice of word.
>
> Yes, I click on the little X at the top right hand corner of the Remote
> Desktop screen on my laptop.
>
>
> "Sooner Al [MVP]" wrote:
>
>> By "kill my remote desktop session" do you use a log off or disconnect or
>> simply click on the little x in the top right corner of the Remote
>> Desktop
>> [RDC] display?
>>
>> --
>>
>> Al Jarvi (MS-MVP Windows – Desktop User Experience)
>>
>> Please post *ALL* questions and replies to the news group for the
>> mutual benefit of all of us...
>> The MS-MVP Program - http://mvp.support.microsoft.com
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights...
>> How to ask a question
>> http://support.microsoft.com/KB/555375
>>
>> "bbear2" <bbear2@discussions.microsoft.com> wrote in message
>> news:ADB8E635-0EB8-4E6B-9BA6-737D53B6AFC3@microsoft.com...
>> >I have read a great many posts about Remote Desktop issues but cannot
>> >find
>> > anything which explains exactly what I am seeing. The scenario ..
>> >
>> > I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a home
>> > built desktop machine, also running XP Pro SP2
>> >
>> > My desktop machine is connected to a Linkysys WRT54GS router via a
>> > wired
>> > connection. My laptop is connected to the same router but using a
>> > wireless
>> > connection.
>> >
>> > From my laptop I am able to remote desktop into my desktop machine.
>> > However,
>> > when I kill my remote desktop session, on my desktop machine the login
>> > screen
>> > still says that I am logged in. I am not sure if this is indicative of
>> > a
>> > problem or not.
>> >
>> > Next, I log in at my desktop machine but all that happens is that the
>> > screen
>> > goes black and I am unable to do anything. Even CTRL-ALT-DEL doesn't do
>> > anything. Note that the same problem happens if I use a wired
>> > connection
>> > from
>> > my laptop to the router.
>> >
>> > On this black screen, at the top right I see the Kaspersky Internet
>> > Suite
>> > 7
>> > logo. At first I thought that it was Kaspersky which was causing the
>> > problem
>> > so I completely uninstalled it and repeated the experiments. This time
>> > I
>> > get
>> > the same black screen, but without the Kaspersky logo.
>> >
>> > The only way that I have found to get my desktop machine back up and be
>> > able
>> > to log back in is to do a hard reset or power cycle.
>> >
>> > Note that this issue happens when I try to remote desktop on my local
>> > network, I am not trying to get in via the public internet. No VPN is
>> > involved.
>> >
>> > I use the same laptop at work to remote desktop into other XP machines
>> > at
>> > work (over a local network) and Remote Desktop works fine.
>> >
>> > Does anyone l any idea what could be causing these problems?
>> >
>> > thanks in advance for your help
>> >
>>

I will try this when I get home. I must admit that I have never used 'log
off' before with Remote Desktop, I have always just hit the 'x' and closed
the window. This is how we always use it at work. Maybe there is something
different with the setup of the computers at work which allows it to be used
in that way.

I wanted to check though that the correct way to log off a Remote Desktop
session is to select the Start button in the remote desktop window, then in
the RD window again, select 'log off'?

Also, given that I am the same user as one my desktop machine, shouldn't I
just be able to close the RD window in this way, and just walk over to my
desktop machine, enter my password and bring up same window?

I will try the experiment you suggested and update this thread tonight.

thanks for your help.


"Sooner Al [MVP]" wrote:

> What happens if you Logoff or Disconnect from the RDC session?
>
> --
>
> Al Jarvi (MS-MVP Windows – Desktop User Experience)
>
> Please post *ALL* questions and replies to the news group for the
> mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
> How to ask a question
> http://support.microsoft.com/KB/555375
>
> "bbear2" <bbear2@discussions.microsoft.com> wrote in message
> news:3D7537B1-4805-488B-B583-3911A546DB96@microsoft.com...
> >I am sorry, 'killed' was a bad choice of word.
> >
> > Yes, I click on the little X at the top right hand corner of the Remote
> > Desktop screen on my laptop.
> >
> >
> > "Sooner Al [MVP]" wrote:
> >
> >> By "kill my remote desktop session" do you use a log off or disconnect or
> >> simply click on the little x in the top right corner of the Remote
> >> Desktop
> >> [RDC] display?
> >>
> >> --
> >>
> >> Al Jarvi (MS-MVP Windows – Desktop User Experience)
> >>
> >> Please post *ALL* questions and replies to the news group for the
> >> mutual benefit of all of us...
> >> The MS-MVP Program - http://mvp.support.microsoft.com
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights...
> >> How to ask a question
> >> http://support.microsoft.com/KB/555375
> >>
> >> "bbear2" <bbear2@discussions.microsoft.com> wrote in message
> >> news:ADB8E635-0EB8-4E6B-9BA6-737D53B6AFC3@microsoft.com...
> >> >I have read a great many posts about Remote Desktop issues but cannot
> >> >find
> >> > anything which explains exactly what I am seeing. The scenario ..
> >> >
> >> > I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a home
> >> > built desktop machine, also running XP Pro SP2
> >> >
> >> > My desktop machine is connected to a Linkysys WRT54GS router via a
> >> > wired
> >> > connection. My laptop is connected to the same router but using a
> >> > wireless
> >> > connection.
> >> >
> >> > From my laptop I am able to remote desktop into my desktop machine.
> >> > However,
> >> > when I kill my remote desktop session, on my desktop machine the login
> >> > screen
> >> > still says that I am logged in. I am not sure if this is indicative of
> >> > a
> >> > problem or not.
> >> >
> >> > Next, I log in at my desktop machine but all that happens is that the
> >> > screen
> >> > goes black and I am unable to do anything. Even CTRL-ALT-DEL doesn't do
> >> > anything. Note that the same problem happens if I use a wired
> >> > connection
> >> > from
> >> > my laptop to the router.
> >> >
> >> > On this black screen, at the top right I see the Kaspersky Internet
> >> > Suite
> >> > 7
> >> > logo. At first I thought that it was Kaspersky which was causing the
> >> > problem
> >> > so I completely uninstalled it and repeated the experiments. This time
> >> > I
> >> > get
> >> > the same black screen, but without the Kaspersky logo.
> >> >
> >> > The only way that I have found to get my desktop machine back up and be
> >> > able
> >> > to log back in is to do a hard reset or power cycle.
> >> >
> >> > Note that this issue happens when I try to remote desktop on my local
> >> > network, I am not trying to get in via the public internet. No VPN is
> >> > involved.
> >> >
> >> > I use the same laptop at work to remote desktop into other XP machines
> >> > at
> >> > work (over a local network) and Remote Desktop works fine.
> >> >
> >> > Does anyone l any idea what could be causing these problems?
> >> >
> >> > thanks in advance for your help
> >> >
> >>
>

I tried logging off from the Remote Desktop session (rather than just closing
it with the 'x') but I still see the same problems.

Here are the results of a couple more experiments I ran tonight:

Key:

'DESK' = desktop PC
'LAPT' = laptop

As before, DESK is connected to my Linysys router using wired connection,
whereas
my LAPT is connected to the same router wirelessly.

Experiment #1
=============

1: log into DESK -> logs in ok
2: On LAPT, RD to DESK -> logs in ok (DESK shows user logged in)
3. log off RD (RD session ends - 'Your remote session ended'), DESK goes
back to normal login screen
4. Login to DESK machine -> logs in ok
5. restart DESK -> comes up with black screen with Kaspersky logo at top
right. Unresponsive to keyboard, mouse ok
6. hit reset/power button on DESK -> comes up ok with usual login screen

Note that the Kaspersky logo on the black screen is the same logo I see at
the top right of the regular windows login screen


Experiment #2
=============
1. On DESK, run Kaspersky removal tool to completely remove all traces of
Kaspersky Internet Suite 7
2. restart DESK
3. Log into DESK -> logs in ok
4. On LAPT, RD to DESK -> get black screen on LAPT!
5. Close RD
6. On LAPT, RD to DESK again -> get blue screen with login dialog box frozen!
7. Close RD
8. On LAPT, RD to DESK again -> get blue screen with login dialog box frozen!
9. On DESK, log in -> logs in ok, but wallpaper has gone!
10. restart DESK -> comes up with black screen (no Kaspersky logo).
Unresponsive to keyboard, mouse ok
11. hit reset/power button on DESK -> comes up ok with usual login screen
12. Log into DESK -> logs in ok

If there are any other experiments I can carry out to help debug this,
please let me know.

thanks

"bbear2" wrote:

> I will try this when I get home. I must admit that I have never used 'log
> off' before with Remote Desktop, I have always just hit the 'x' and closed
> the window. This is how we always use it at work. Maybe there is something
> different with the setup of the computers at work which allows it to be used
> in that way.
>
> I wanted to check though that the correct way to log off a Remote Desktop
> session is to select the Start button in the remote desktop window, then in
> the RD window again, select 'log off'?
>
> Also, given that I am the same user as one my desktop machine, shouldn't I
> just be able to close the RD window in this way, and just walk over to my
> desktop machine, enter my password and bring up same window?
>
> I will try the experiment you suggested and update this thread tonight.
>
> thanks for your help.
>
>
> "Sooner Al [MVP]" wrote:
>
> > What happens if you Logoff or Disconnect from the RDC session?
> >
> > --
> >
> > Al Jarvi (MS-MVP Windows – Desktop User Experience)
> >
> > Please post *ALL* questions and replies to the news group for the
> > mutual benefit of all of us...
> > The MS-MVP Program - http://mvp.support.microsoft.com
> > This posting is provided "AS IS" with no warranties, and confers no
> > rights...
> > How to ask a question
> > http://support.microsoft.com/KB/555375
> >
> > "bbear2" <bbear2@discussions.microsoft.com> wrote in message
> > news:3D7537B1-4805-488B-B583-3911A546DB96@microsoft.com...
> > >I am sorry, 'killed' was a bad choice of word.
> > >
> > > Yes, I click on the little X at the top right hand corner of the Remote
> > > Desktop screen on my laptop.
> > >
> > >
> > > "Sooner Al [MVP]" wrote:
> > >
> > >> By "kill my remote desktop session" do you use a log off or disconnect or
> > >> simply click on the little x in the top right corner of the Remote
> > >> Desktop
> > >> [RDC] display?
> > >>
> > >> --
> > >>
> > >> Al Jarvi (MS-MVP Windows – Desktop User Experience)
> > >>
> > >> Please post *ALL* questions and replies to the news group for the
> > >> mutual benefit of all of us...
> > >> The MS-MVP Program - http://mvp.support.microsoft.com
> > >> This posting is provided "AS IS" with no warranties, and confers no
> > >> rights...
> > >> How to ask a question
> > >> http://support.microsoft.com/KB/555375
> > >>
> > >> "bbear2" <bbear2@discussions.microsoft.com> wrote in message
> > >> news:ADB8E635-0EB8-4E6B-9BA6-737D53B6AFC3@microsoft.com...
> > >> >I have read a great many posts about Remote Desktop issues but cannot
> > >> >find
> > >> > anything which explains exactly what I am seeing. The scenario ..
> > >> >
> > >> > I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a home
> > >> > built desktop machine, also running XP Pro SP2
> > >> >
> > >> > My desktop machine is connected to a Linkysys WRT54GS router via a
> > >> > wired
> > >> > connection. My laptop is connected to the same router but using a
> > >> > wireless
> > >> > connection.
> > >> >
> > >> > From my laptop I am able to remote desktop into my desktop machine.
> > >> > However,
> > >> > when I kill my remote desktop session, on my desktop machine the login
> > >> > screen
> > >> > still says that I am logged in. I am not sure if this is indicative of
> > >> > a
> > >> > problem or not.
> > >> >
> > >> > Next, I log in at my desktop machine but all that happens is that the
> > >> > screen
> > >> > goes black and I am unable to do anything. Even CTRL-ALT-DEL doesn't do
> > >> > anything. Note that the same problem happens if I use a wired
> > >> > connection
> > >> > from
> > >> > my laptop to the router.
> > >> >
> > >> > On this black screen, at the top right I see the Kaspersky Internet
> > >> > Suite
> > >> > 7
> > >> > logo. At first I thought that it was Kaspersky which was causing the
> > >> > problem
> > >> > so I completely uninstalled it and repeated the experiments. This time
> > >> > I
> > >> > get
> > >> > the same black screen, but without the Kaspersky logo.
> > >> >
> > >> > The only way that I have found to get my desktop machine back up and be
> > >> > able
> > >> > to log back in is to do a hard reset or power cycle.
> > >> >
> > >> > Note that this issue happens when I try to remote desktop on my local
> > >> > network, I am not trying to get in via the public internet. No VPN is
> > >> > involved.
> > >> >
> > >> > I use the same laptop at work to remote desktop into other XP machines
> > >> > at
> > >> > work (over a local network) and Remote Desktop works fine.
> > >> >
> > >> > Does anyone l any idea what could be causing these problems?
> > >> >
> > >> > thanks in advance for your help
> > >> >
> > >>
> >

It really sounds to me like Kapersky has hosed (that's a technical term) up
something on DESK. You might look at the event viewer on DESK to see if you
can find any clues to what is happening.

Also, do you have a restore point created prior to all of this happening
that you might try to recover from?

FWIW, I would also use the "disconnect" from RDC function versus "log off."
That way you stay logged on with any programs you have running still
running.

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"bbear2" <bbear2@discussions.microsoft.com> wrote in message
news:AEABF091-11F6-44CA-9357-CB79F62C8CAD@microsoft.com...
>I tried logging off from the Remote Desktop session (rather than just
>closing
> it with the 'x') but I still see the same problems.
>
> Here are the results of a couple more experiments I ran tonight:
>
> Key:
>
> 'DESK' = desktop PC
> 'LAPT' = laptop
>
> As before, DESK is connected to my Linysys router using wired connection,
> whereas
> my LAPT is connected to the same router wirelessly.
>
> Experiment #1
> =============
>
> 1: log into DESK -> logs in ok
> 2: On LAPT, RD to DESK -> logs in ok (DESK shows user logged in)
> 3. log off RD (RD session ends - 'Your remote session ended'), DESK goes
> back to normal login screen
> 4. Login to DESK machine -> logs in ok
> 5. restart DESK -> comes up with black screen with Kaspersky logo at top
> right. Unresponsive to keyboard, mouse ok
> 6. hit reset/power button on DESK -> comes up ok with usual login screen
>
> Note that the Kaspersky logo on the black screen is the same logo I see at
> the top right of the regular windows login screen
>
>
> Experiment #2
> =============
> 1. On DESK, run Kaspersky removal tool to completely remove all traces of
> Kaspersky Internet Suite 7
> 2. restart DESK
> 3. Log into DESK -> logs in ok
> 4. On LAPT, RD to DESK -> get black screen on LAPT!
> 5. Close RD
> 6. On LAPT, RD to DESK again -> get blue screen with login dialog box
> frozen!
> 7. Close RD
> 8. On LAPT, RD to DESK again -> get blue screen with login dialog box
> frozen!
> 9. On DESK, log in -> logs in ok, but wallpaper has gone!
> 10. restart DESK -> comes up with black screen (no Kaspersky logo).
> Unresponsive to keyboard, mouse ok
> 11. hit reset/power button on DESK -> comes up ok with usual login screen
> 12. Log into DESK -> logs in ok
>
> If there are any other experiments I can carry out to help debug this,
> please let me know.
>
> thanks
>
> "bbear2" wrote:
>
>> I will try this when I get home. I must admit that I have never used 'log
>> off' before with Remote Desktop, I have always just hit the 'x' and
>> closed
>> the window. This is how we always use it at work. Maybe there is
>> something
>> different with the setup of the computers at work which allows it to be
>> used
>> in that way.
>>
>> I wanted to check though that the correct way to log off a Remote Desktop
>> session is to select the Start button in the remote desktop window, then
>> in
>> the RD window again, select 'log off'?
>>
>> Also, given that I am the same user as one my desktop machine, shouldn't
>> I
>> just be able to close the RD window in this way, and just walk over to my
>> desktop machine, enter my password and bring up same window?
>>
>> I will try the experiment you suggested and update this thread tonight.
>>
>> thanks for your help.
>>
>>
>> "Sooner Al [MVP]" wrote:
>>
>> > What happens if you Logoff or Disconnect from the RDC session?
>> >
>> > --
>> >
>> > Al Jarvi (MS-MVP Windows – Desktop User Experience)
>> >
>> > Please post *ALL* questions and replies to the news group for the
>> > mutual benefit of all of us...
>> > The MS-MVP Program - http://mvp.support.microsoft.com
>> > This posting is provided "AS IS" with no warranties, and confers no
>> > rights...
>> > How to ask a question
>> > http://support.microsoft.com/KB/555375
>> >
>> > "bbear2" <bbear2@discussions.microsoft.com> wrote in message
>> > news:3D7537B1-4805-488B-B583-3911A546DB96@microsoft.com...
>> > >I am sorry, 'killed' was a bad choice of word.
>> > >
>> > > Yes, I click on the little X at the top right hand corner of the
>> > > Remote
>> > > Desktop screen on my laptop.
>> > >
>> > >
>> > > "Sooner Al [MVP]" wrote:
>> > >
>> > >> By "kill my remote desktop session" do you use a log off or
>> > >> disconnect or
>> > >> simply click on the little x in the top right corner of the Remote
>> > >> Desktop
>> > >> [RDC] display?
>> > >>
>> > >> --
>> > >>
>> > >> Al Jarvi (MS-MVP Windows – Desktop User Experience)
>> > >>
>> > >> Please post *ALL* questions and replies to the news group for the
>> > >> mutual benefit of all of us...
>> > >> The MS-MVP Program - http://mvp.support.microsoft.com
>> > >> This posting is provided "AS IS" with no warranties, and confers no
>> > >> rights...
>> > >> How to ask a question
>> > >> http://support.microsoft.com/KB/555375
>> > >>
>> > >> "bbear2" <bbear2@discussions.microsoft.com> wrote in message
>> > >> news:ADB8E635-0EB8-4E6B-9BA6-737D53B6AFC3@microsoft.com...
>> > >> >I have read a great many posts about Remote Desktop issues but
>> > >> >cannot
>> > >> >find
>> > >> > anything which explains exactly what I am seeing. The scenario ..
>> > >> >
>> > >> > I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a
>> > >> > home
>> > >> > built desktop machine, also running XP Pro SP2
>> > >> >
>> > >> > My desktop machine is connected to a Linkysys WRT54GS router via a
>> > >> > wired
>> > >> > connection. My laptop is connected to the same router but using a
>> > >> > wireless
>> > >> > connection.
>> > >> >
>> > >> > From my laptop I am able to remote desktop into my desktop
>> > >> > machine.
>> > >> > However,
>> > >> > when I kill my remote desktop session, on my desktop machine the
>> > >> > login
>> > >> > screen
>> > >> > still says that I am logged in. I am not sure if this is
>> > >> > indicative of
>> > >> > a
>> > >> > problem or not.
>> > >> >
>> > >> > Next, I log in at my desktop machine but all that happens is that
>> > >> > the
>> > >> > screen
>> > >> > goes black and I am unable to do anything. Even CTRL-ALT-DEL
>> > >> > doesn't do
>> > >> > anything. Note that the same problem happens if I use a wired
>> > >> > connection
>> > >> > from
>> > >> > my laptop to the router.
>> > >> >
>> > >> > On this black screen, at the top right I see the Kaspersky
>> > >> > Internet
>> > >> > Suite
>> > >> > 7
>> > >> > logo. At first I thought that it was Kaspersky which was causing
>> > >> > the
>> > >> > problem
>> > >> > so I completely uninstalled it and repeated the experiments. This
>> > >> > time
>> > >> > I
>> > >> > get
>> > >> > the same black screen, but without the Kaspersky logo.
>> > >> >
>> > >> > The only way that I have found to get my desktop machine back up
>> > >> > and be
>> > >> > able
>> > >> > to log back in is to do a hard reset or power cycle.
>> > >> >
>> > >> > Note that this issue happens when I try to remote desktop on my
>> > >> > local
>> > >> > network, I am not trying to get in via the public internet. No VPN
>> > >> > is
>> > >> > involved.
>> > >> >
>> > >> > I use the same laptop at work to remote desktop into other XP
>> > >> > machines
>> > >> > at
>> > >> > work (over a local network) and Remote Desktop works fine.
>> > >> >
>> > >> > Does anyone l any idea what could be causing these problems?
>> > >> >
>> > >> > thanks in advance for your help
>> > >> >
>> > >>
>> >

Unfortunately I do not have a restore point set, and to be honest I don't
really know how long this problem has been around. I have been using the XP
Pro install on DESK for probably a couple of years now without a reinstall.
Remote Dekstop could have been broken for some time but I would not have
known about it. This is the first time I have tried Remote Desktop into this
machine, unfortunately it failed miserably the first time :-(

I ran an experiment as you suggested, I did all the steps I mentioned in my
last post and did them on 5 minute intervals. Then at the end of the
experiment checked the Event and System Log on DESK, but there was
absolutely no problems reported during these times.

If my Windows is corrupted (by Kaspersky?) in some way, is there a way to
fix it other than by a complete reinstall?

In every other way DESK is running perfectly, it seems a real pain to have
to reinstall everything just because RD doesn't work.

I have another PC, currently running Linux which I could reformat and
install XP Pro SP2. I won't be able to register it with Microsoft since I
don't have another license but that shouldn't matter for testing as it will
have some time to do the testing before Microsoft locks the OS.


"Sooner Al [MVP]" wrote:

> It really sounds to me like Kapersky has hosed (that's a technical term) up
> something on DESK. You might look at the event viewer on DESK to see if you
> can find any clues to what is happening.
>
> Also, do you have a restore point created prior to all of this happening
> that you might try to recover from?
>
> FWIW, I would also use the "disconnect" from RDC function versus "log off."
> That way you stay logged on with any programs you have running still
> running.
>
> --
>
> Al Jarvi (MS-MVP Windows – Desktop User Experience)
>
> Please post *ALL* questions and replies to the news group for the
> mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no
> rights...
> How to ask a question
> http://support.microsoft.com/KB/555375
>
> "bbear2" <bbear2@discussions.microsoft.com> wrote in message
> news:AEABF091-11F6-44CA-9357-CB79F62C8CAD@microsoft.com...
> >I tried logging off from the Remote Desktop session (rather than just
> >closing
> > it with the 'x') but I still see the same problems.
> >
> > Here are the results of a couple more experiments I ran tonight:
> >
> > Key:
> >
> > 'DESK' = desktop PC
> > 'LAPT' = laptop
> >
> > As before, DESK is connected to my Linysys router using wired connection,
> > whereas
> > my LAPT is connected to the same router wirelessly.
> >
> > Experiment #1
> > =============
> >
> > 1: log into DESK -> logs in ok
> > 2: On LAPT, RD to DESK -> logs in ok (DESK shows user logged in)
> > 3. log off RD (RD session ends - 'Your remote session ended'), DESK goes
> > back to normal login screen
> > 4. Login to DESK machine -> logs in ok
> > 5. restart DESK -> comes up with black screen with Kaspersky logo at top
> > right. Unresponsive to keyboard, mouse ok
> > 6. hit reset/power button on DESK -> comes up ok with usual login screen
> >
> > Note that the Kaspersky logo on the black screen is the same logo I see at
> > the top right of the regular windows login screen
> >
> >
> > Experiment #2
> > =============
> > 1. On DESK, run Kaspersky removal tool to completely remove all traces of
> > Kaspersky Internet Suite 7
> > 2. restart DESK
> > 3. Log into DESK -> logs in ok
> > 4. On LAPT, RD to DESK -> get black screen on LAPT!
> > 5. Close RD
> > 6. On LAPT, RD to DESK again -> get blue screen with login dialog box
> > frozen!
> > 7. Close RD
> > 8. On LAPT, RD to DESK again -> get blue screen with login dialog box
> > frozen!
> > 9. On DESK, log in -> logs in ok, but wallpaper has gone!
> > 10. restart DESK -> comes up with black screen (no Kaspersky logo).
> > Unresponsive to keyboard, mouse ok
> > 11. hit reset/power button on DESK -> comes up ok with usual login screen
> > 12. Log into DESK -> logs in ok
> >
> > If there are any other experiments I can carry out to help debug this,
> > please let me know.
> >
> > thanks
> >
> > "bbear2" wrote:
> >
> >> I will try this when I get home. I must admit that I have never used 'log
> >> off' before with Remote Desktop, I have always just hit the 'x' and
> >> closed
> >> the window. This is how we always use it at work. Maybe there is
> >> something
> >> different with the setup of the computers at work which allows it to be
> >> used
> >> in that way.
> >>
> >> I wanted to check though that the correct way to log off a Remote Desktop
> >> session is to select the Start button in the remote desktop window, then
> >> in
> >> the RD window again, select 'log off'?
> >>
> >> Also, given that I am the same user as one my desktop machine, shouldn't
> >> I
> >> just be able to close the RD window in this way, and just walk over to my
> >> desktop machine, enter my password and bring up same window?
> >>
> >> I will try the experiment you suggested and update this thread tonight.
> >>
> >> thanks for your help.
> >>
> >>
> >> "Sooner Al [MVP]" wrote:
> >>
> >> > What happens if you Logoff or Disconnect from the RDC session?
> >> >
> >> > --
> >> >
> >> > Al Jarvi (MS-MVP Windows – Desktop User Experience)
> >> >
> >> > Please post *ALL* questions and replies to the news group for the
> >> > mutual benefit of all of us...
> >> > The MS-MVP Program - http://mvp.support.microsoft.com
> >> > This posting is provided "AS IS" with no warranties, and confers no
> >> > rights...
> >> > How to ask a question
> >> > http://support.microsoft.com/KB/555375
> >> >
> >> > "bbear2" <bbear2@discussions.microsoft.com> wrote in message
> >> > news:3D7537B1-4805-488B-B583-3911A546DB96@microsoft.com...
> >> > >I am sorry, 'killed' was a bad choice of word.
> >> > >
> >> > > Yes, I click on the little X at the top right hand corner of the
> >> > > Remote
> >> > > Desktop screen on my laptop.
> >> > >
> >> > >
> >> > > "Sooner Al [MVP]" wrote:
> >> > >
> >> > >> By "kill my remote desktop session" do you use a log off or
> >> > >> disconnect or
> >> > >> simply click on the little x in the top right corner of the Remote
> >> > >> Desktop
> >> > >> [RDC] display?
> >> > >>
> >> > >> --
> >> > >>
> >> > >> Al Jarvi (MS-MVP Windows – Desktop User Experience)
> >> > >>
> >> > >> Please post *ALL* questions and replies to the news group for the
> >> > >> mutual benefit of all of us...
> >> > >> The MS-MVP Program - http://mvp.support.microsoft.com
> >> > >> This posting is provided "AS IS" with no warranties, and confers no
> >> > >> rights...
> >> > >> How to ask a question
> >> > >> http://support.microsoft.com/KB/555375
> >> > >>
> >> > >> "bbear2" <bbear2@discussions.microsoft.com> wrote in message
> >> > >> news:ADB8E635-0EB8-4E6B-9BA6-737D53B6AFC3@microsoft.com...
> >> > >> >I have read a great many posts about Remote Desktop issues but
> >> > >> >cannot
> >> > >> >find
> >> > >> > anything which explains exactly what I am seeing. The scenario ..
> >> > >> >
> >> > >> > I have two computers, a Lenovo T61 laptop running XP Pro SP2 and a
> >> > >> > home
> >> > >> > built desktop machine, also running XP Pro SP2
> >> > >> >
> >> > >> > My desktop machine is connected to a Linkysys WRT54GS router via a
> >> > >> > wired
> >> > >> > connection. My laptop is connected to the same router but using a
> >> > >> > wireless
> >> > >> > connection.
> >> > >> >
> >> > >> > From my laptop I am able to remote desktop into my desktop
> >> > >> > machine.
> >> > >> > However,
> >> > >> > when I kill my remote desktop session, on my desktop machine the
> >> > >> > login
> >> > >> > screen
> >> > >> > still says that I am logged in. I am not sure if this is
> >> > >> > indicative of
> >> > >> > a
> >> > >> > problem or not.
> >> > >> >
> >> > >> > Next, I log in at my desktop machine but all that happens is that
> >> > >> > the
> >> > >> > screen
> >> > >> > goes black and I am unable to do anything. Even CTRL-ALT-DEL
> >> > >> > doesn't do
> >> > >> > anything. Note that the same problem happens if I use a wired
> >> > >> > connection
> >> > >> > from
> >> > >> > my laptop to the router.
> >> > >> >
> >> > >> > On this black screen, at the top right I see the Kaspersky
> >> > >> > Internet
> >> > >> > Suite
> >> > >> > 7
> >> > >> > logo. At first I thought that it was Kaspersky which was causing
> >> > >> > the
> >> > >> > problem
> >> > >> > so I completely uninstalled it and repeated the experiments. This
> >> > >> > time
> >> > >> > I
> >> > >> > get
> >> > >> > the same black screen, but without the Kaspersky logo.
> >> > >> >
> >> > >> > The only way that I have found to get my desktop machine back up
> >> > >> > and be
> >> > >> > able
> >> > >> > to log back in is to do a hard reset or power cycle.
> >> > >> >
> >> > >> > Note that this issue happens when I try to remote desktop on my
> >> > >> > local
> >> > >> > network, I am not trying to get in via the public internet. No VPN
> >> > >> > is
> >> > >> > involved.
> >> > >> >
> >> > >> > I use the same laptop at work to remote desktop into other XP
> >> > >> > machines
> >> > >> > at
> >> > >> > work (over a local network) and Remote Desktop works fine.
> >> > >> >
> >> > >> > Does anyone l any idea what could be causing these problems?
> >> > >> >
> >> > >> > thanks in advance for your help
> >> > >> >
> >> > >>
> >> >
>

* You can reregister Remote Desktop by running the following command from a
command prompt. Make sure you have administrator privileges. Reboot the PC
after doing this...


regsvr32 remotepg.dll


* The fix of last resort is a "Repair Reinstall" of the OS. Backup any
critical data just in case. Note the warnings on the page...

http://michaelstevenstech.com/XPrepairinstall.htm

Good luck and sorry I can't be of more help...

---

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375


"bbear2" <bbear2@discussions.microsoft.com> wrote in message
news:B66ED97E-0EFC-414D-98F4-8F14B12D3FA0@microsoft.com...
> Unfortunately I do not have a restore point set, and to be honest I don't
> really know how long this problem has been around. I have been using the
> XP
> Pro install on DESK for probably a couple of years now without a
> reinstall.
> Remote Dekstop could have been broken for some time but I would not have
> known about it. This is the first time I have tried Remote Desktop into
> this
> machine, unfortunately it failed miserably the first time :-(
>
> I ran an experiment as you suggested, I did all the steps I mentioned in
> my
> last post and did them on 5 minute intervals. Then at the end of the
> experiment checked the Event and System Log on DESK, but there was
> absolutely no problems reported during these times.
>
> If my Windows is corrupted (by Kaspersky?) in some way, is there a way to
> fix it other than by a complete reinstall?
>
> In every other way DESK is running perfectly, it seems a real pain to have
> to reinstall everything just because RD doesn't work.
>
> I have another PC, currently running Linux which I could reformat and
> install XP Pro SP2. I won't be able to register it with Microsoft since I
> don't have another license but that shouldn't matter for testing as it
> will
> have some time to do the testing before Microsoft locks the OS.
>
>

Unfortunately, 'regsvr32 remotepg.dll' didn't help.

I have not taken the plunge and ran 'repair reinstall' yet.

Instead,, I decided to install XP Pro SP2 on another PC and also installed
Kaspersky Internet Security 7. This comuter doesn't exhibit the probelm, i.e.
I don't see a black screen after restart.

The only think is that the patch status is not the same as my 'DESK'
machine. I don't think I will be able to install the updates from Microsoft
however as I can't register it as I dont have a second license.

I am going to ponder doing the resinstall on my DESK machine. I can't help
thinking there is some setup on my DESK machine which is causing the problem,
or some conflicting app. I have ran Advanced System Optimizer to clear up all
the registry and other problems it could find but that didn't help either.

thanks for all your help.

"Sooner Al [MVP]" wrote:

> * You can reregister Remote Desktop by running the following command from a
> command prompt. Make sure you have administrator privileges. Reboot the PC
> after doing this...
>
>
> regsvr32 remotepg.dll
>
>
> * The fix of last resort is a "Repair Reinstall" of the OS. Backup any
> critical data just