Remote assistance not working in a DOMAIN

Hi there,

I have here a domain with this configuration:

- computer A, B, C members of the same domain.
- all three computers are running Windows XP. Computer A is running 64-bit version.
- all of them are on the same local network.
- all IP addresses are public addresses.
- on none of the computers the Windows Firewall is enabled (in fact the service is stopped!)
- on all three computers the same user is logged on (administrator rights on domain and each computer)
- in control panel in System->Remote both Remote Assistance and Remote Desktop are enabled.

The problem is that "Offer remote assistance" does not work. All the time I get the error "A Remote Assistance connection could not
be established. You may want to check for network issues or determine if the invitation expired or was cancelled by the person who
sent it." I tried everything possible but no help.

The interesting stuff: Offer remote assistance works only from computer B!!! From B to A or C works OK but never ever from computer
A to B or C or from C to A or B!!! There are no differences regarding network connections, domain membership between computer A and
B.

Remote desktop work correctly from any computer to any computer.

When I start "Offer Remote Assistance" from computer A and I enter in the first line the IP address of computer B and I press
Connect I get the correct logged on user name on computer B (I checked this by using different users). So the connection to computer
B is OK. But when I press Start Remote Assistance button I get the error.

Any ideas?

Thanks for your help.

Do you have any domain group policy? Posting the gpresult may help.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Dorel Sturm" <dodo@poleposition-sw.com> wrote in message
news:g217b1$odv$1@murphy.mediascape.de...
> Hi there,
>
> I have here a domain with this configuration:
>
> - computer A, B, C members of the same domain.
> - all three computers are running Windows XP. Computer A is running 64-bit
> version.
> - all of them are on the same local network.
> - all IP addresses are public addresses.
> - on none of the computers the Windows Firewall is enabled (in fact the
> service is stopped!)
> - on all three computers the same user is logged on (administrator rights
> on domain and each computer)
> - in control panel in System->Remote both Remote Assistance and Remote
> Desktop are enabled.
>
> The problem is that "Offer remote assistance" does not work. All the time
> I get the error "A Remote Assistance connection could not be established.
> You may want to check for network issues or determine if the invitation
> expired or was cancelled by the person who sent it." I tried everything
> possible but no help.
>
> The interesting stuff: Offer remote assistance works only from computer
> B!!! From B to A or C works OK but never ever from computer A to B or C or
> from C to A or B!!! There are no differences regarding network
> connections, domain membership between computer A and B.
>
> Remote desktop work correctly from any computer to any computer.
>
> When I start "Offer Remote Assistance" from computer A and I enter in the
> first line the IP address of computer B and I press Connect I get the
> correct logged on user name on computer B (I checked this by using
> different users). So the connection to computer B is OK. But when I press
> Start Remote Assistance button I get the error.
>
> Any ideas?
>
> Thanks for your help.
>
>
>

Hi,

I got it something to work by changing the group policy local on one machine.
I did something similar I found here:

http://groups.google.com/group/micro...36743f94028bec

Yes I have domain group policy but there I had everything enabled.

Anyway now it's working and I'm happy :-)



"Robert L. (MS-MVP)" <findemail@chicagotech.net> wrote in message news:ustySpXxIHA.1240@TK2MSFTNGP02.phx.gbl...
> Do you have any domain group policy? Posting the gpresult may help.
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
> "Dorel Sturm" <dodo@poleposition-sw.com> wrote in message news:g217b1$odv$1@murphy.mediascape.de...
>> Hi there,
>>
>> I have here a domain with this configuration:
>>
>> - computer A, B, C members of the same domain.
>> - all three computers are running Windows XP. Computer A is running 64-bit version.
>> - all of them are on the same local network.
>> - all IP addresses are public addresses.
>> - on none of the computers the Windows Firewall is enabled (in fact the service is stopped!)
>> - on all three computers the same user is logged on (administrator rights on domain and each computer)
>> - in control panel in System->Remote both Remote Assistance and Remote Desktop are enabled.
>>
>> The problem is that "Offer remote assistance" does not work. All the time I get the error "A Remote Assistance connection could
>> not be established. You may want to check for network issues or determine if the invitation expired or was cancelled by the
>> person who sent it." I tried everything possible but no help.
>>
>> The interesting stuff: Offer remote assistance works only from computer B!!! From B to A or C works OK but never ever from
>> computer A to B or C or from C to A or B!!! There are no differences regarding network connections, domain membership between
>> computer A and B.
>>
>> Remote desktop work correctly from any computer to any computer.
>>
>> When I start "Offer Remote Assistance" from computer A and I enter in the first line the IP address of computer B and I press
>> Connect I get the correct logged on user name on computer B (I checked this by using different users). So the connection to
>> computer B is OK. But when I press Start Remote Assistance button I get the error.
>>
>> Any ideas?
>>
>> Thanks for your help.
>>
>>
>>
>

Thank you for the update.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"Dorel Sturm" <dodo@poleposition-sw.com> wrote in message
news:g264aq$9m8$1@murphy.mediascape.de...
> Hi,
>
> I got it something to work by changing the group policy local on one
> machine.
> I did something similar I found here:
>
> http://groups.google.com/group/micro...36743f94028bec
>
> Yes I have domain group policy but there I had everything enabled.
>
> Anyway now it's working and I'm happy :-)
>
>
>
> "Robert L. (MS-MVP)" <findemail@chicagotech.net> wrote in message
> news:ustySpXxIHA.1240@TK2MSFTNGP02.phx.gbl...
>> Do you have any domain group policy? Posting the gpresult may help.
>>
>> --
>> Bob Lin, MS-MVP, MCSE & CNE
>> Networking, Internet, Routing, VPN Troubleshooting on
>> http://www.ChicagoTech.net
>> How to Setup Windows, Network, VPN & Remote Access on
>> http://www.HowToNetworking.com
>> "Dorel Sturm" <dodo@poleposition-sw.com> wrote in message
>> news:g217b1$odv$1@murphy.mediascape.de...
>>> Hi there,
>>>
>>> I have here a domain with this configuration:
>>>
>>> - computer A, B, C members of the same domain.
>>> - all three computers are running Windows XP. Computer A is running
>>> 64-bit version.
>>> - all of them are on the same local network.
>>> - all IP addresses are public addresses.
>>> - on none of the computers the Windows Firewall is enabled (in fact the
>>> service is stopped!)
>>> - on all three computers the same user is logged on (administrator
>>> rights on domain and each computer)
>>> - in control panel in System->Remote both Remote Assistance and Remote
>>> Desktop are enabled.
>>>
>>> The problem is that "Offer remote assistance" does not work. All the
>>> time I get the error "A Remote Assistance connection could not be
>>> established. You may want to check for network issues or determine if
>>> the invitation expired or was cancelled by the person who sent it." I
>>> tried everything possible but no help.
>>>
>>> The interesting stuff: Offer remote assistance works only from computer
>>> B!!! From B to A or C works OK but never ever from computer A to B or C
>>> or from C to A or B!!! There are no differences regarding network
>>> connections, domain membership between computer A and B.
>>>
>>> Remote desktop work correctly from any computer to any computer.
>>>
>>> When I start "Offer Remote Assistance" from computer A and I enter in
>>> the first line the IP address of computer B and I press Connect I get
>>> the correct logged on user name on computer B (I checked this by using
>>> different users). So the connection to computer B is OK. But when I
>>> press Start Remote Assistance button I get the error.
>>>
>>> Any ideas?
>>>
>>> Thanks for your help.
>>>
>>>
>>>
>>
>
>

hi
in domain you should set group ploicy too


"Robert L. (MS-MVP)" wrote:

> Do you have any domain group policy? Posting the gpresult may help.
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
> "Dorel Sturm" <dodo@poleposition-sw.com> wrote in message
> news:g217b1$odv$1@murphy.mediascape.de...
> > Hi there,
> >
> > I have here a domain with this configuration:
> >
> > - computer A, B, C members of the same domain.
> > - all three computers are running Windows XP. Computer A is running 64-bit
> > version.
> > - all of them are on the same local network.
> > - all IP addresses are public addresses.
> > - on none of the computers the Windows Firewall is enabled (in fact the
> > service is stopped!)
> > - on all three computers the same user is logged on (administrator rights
> > on domain and each computer)
> > - in control panel in System->Remote both Remote Assistance and Remote
> > Desktop are enabled.
> >
> > The problem is that "Offer remote assistance" does not work. All the time
> > I get the error "A Remote Assistance connection could not be established.
> > You may want to check for network issues or determine if the invitation
> > expired or was cancelled by the person who sent it." I tried everything
> > possible but no help.
> >
> > The interesting stuff: Offer remote assistance works only from computer
> > B!!! From B to A or C works OK but never ever from computer A to B or C or
> > from C to A or B!!! There are no differences regarding network
> > connections, domain membership between computer A and B.
> >
> > Remote desktop work correctly from any computer to any computer.
> >
> > When I start "Offer Remote Assistance" from computer A and I enter in the
> > first line the IP address of computer B and I press Connect I get the
> > correct logged on user name on computer B (I checked this by using
> > different users). So the connection to computer B is OK. But when I press
> > Start Remote Assistance button I get the error.
> >
> > Any ideas?
> >
> > Thanks for your help.
> >
> >
> >
>
>