Remote Desktop Problem in Windows XP SP2

I was using remote desktop service of a winxpsp2 pro box for a while.
A
few days ago I observed that I cannot connect to the service! I had no
new software installed, no hardware modification is made and anything
was as before.
Looking at registry, I found that the service uses 3389(the default)
port number. netstat does not report listening activity on this port
and also telnet to this port fails. Services control panel shows that
terminal service is started.
one more point that seems to be important is that windows firewall is
enabled and disabling it does not solve the issue. Symantec Endpoint
Protection is also installed and running but I made no changes to it
recently.

Well I would certainly look closely at the Symantic product as the root
cause. Can you disable it as a test and/or uninstall it as a test?

--

Al Jarvi (MS-MVP Windows - Desktop User Experience)

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> Well I would certainly look closely at the Symantic product as the root
> cause. Can you disable it as a test and/or uninstall it as a test?

That makes no difference